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Replies to Automated Emails
Hi,
We have a workflow which send out automated emails for Sales Orders, Invoices, Credit Notes etc, This is set up to send from a Netsuite contact with Email address specified.
However, when a customer replies to these emails instead of creating a new case, it diverts the messages to the employee communication tab.
Is it possible to stop this, or at least in some way generate a new case or notification so that the support agents are aware of it?
Any ideas?
Thanks
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