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SuiteSolution Deduction Management not working

edited Feb 12, 2020 3:53PM in Ask A Guru 5 comments

Installed the SuiteSolution AR Deduction Management.  Followed the implementation setup and steps.  The deductions are not created.  Can't figure out why.

Deduction / Chargeback has been created for Payment #Pmt25427
No of Invoice processed: 1

No of Deduction Credit Memo created: 0
No of Chargeback Invoice created: 0
No of Deduction Credit Memo failed: 1
No of Chargeback Invoice failed: 0

Please navigate to the Review Deductions page to review the deduction records.

No reason as to why the Credit Memo failed.  I made sure there were no custom fields in the form that were marked as mandatory.

Are there undocumented steps that need to be followed in order to get this to work (but are missing from the documentation provided with the bundle)?

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