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SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!
Cases: Escalate but not on weekends
I'm working with cases for internal use. I am looking for a solution that would not escalate the case over the weekend. We have an escalation rule "Field: Duration Since Last Modified By Internal User (Minutes) > 2880 minutes" (48 hours). Which works fine Monday through Wednesday, but not Thursday or Friday because of the weekend. I considered creating a custom field that would input the "day" of Last Modification by Support Rep, then create the rule based on the day. Example: If it is Thursday or Friday, the Escalation rule would be 5760 minutes (which would account for the
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