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Workflow action based on email

edited May 5, 2020 6:51AM in Ask A Guru 20 comments

Hello,

I have a custom record and I would like to be able to set field values with a workflow based on emails being sent or received from the record, i.e. when an email gets sent to set the record to a status of awaiting response? and when an email gets received to set the statures to response received.

Does anything like that exists?

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