Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Invoices Sent Being Identified as Spam
Hi There
Netsuite's Variable Email Return Path (VERP) is causing a lot of invoices sent via Netsuite to go to a customer's spam mailbox (I am assuming they are seen as 'spoofing' by their filter)
My understanding is that these will not necessarily show up in the email bounce back report run out of Netsuite as this report only identifies those emails which are rejected by the customer's email server (i.e. are identified as 'spam' and undeliverable for this reason)
If they are delivered though in a spam folder, there is no way to know other than contacting the customer and/or using the read receipt when sending the invoice. Is this correct?
Tagged:
1