Hello,

In Support Preferences, I am trying to change from DEFAULT CASE FORM TO SENT DO CUSTOMER  to DEFAULT CASE FORM TO INTERNAL ONLY, but I am unable to check the box even after I have unchecked the box for CUSTOMER. The box for INTERNAL ONLY looks the same, but it simply won't accept input to be checked.

Also, is there a way to completely disable Case emails being sent to customers?

Finally, I cannot save any changes on Support Preferences because on the External subtab the EXTERNAL CASE FORM REDIRECT URL is a required field, but we don't use an external case form so I don't know what to enter.