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Default reports are suddenly slow, Basic support apparently doesn't cover it, getting desperate

edited Jun 2, 2025 2:27PM in Search / Reporting 20 comments

For the past two weeks our accounting team has been stating reports seem to be running extremely slow. I initially assumed it was due to a temporary network problem, etc.

This sudden increase in run time seems to have started in the past two weeks.

After some testing I have so far validated that Balance Sheet and Income Statement reports take over 30 seconds to run in Production.

The same report runs in our Sandbox in less than 5 seconds.

The "Performance Details" popup shows the Total time is 10x less than the actual render time--but the progress indicator does not go away and present the results.

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