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How do I remove a sender's email address from a sent (from Netsuite) email? *new user*

edited Jun 2, 2025 2:21PM in Ask A Guru 3 comments

I have inherited some of the tasks previously handled by persons no longer with the company. I have little to no experience with Netsuite other than creating user accounts.

I have been tasked with removing two user's email address from what I assume is emails coming from their records (i.e PO approvals). I may be using the wrong terminology if so, I apologize.The company would like the emails to not show a sender's "from" address. Especially from someone who has not been with the company in two years or more.

for example:

From:  Old user (old.user@domain.com

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