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2026.1 Change: Communication -> Messages -> Email -> Include Transactionn Inline

edited May 21, 2026 5:42PM in Ask An Expert Live 6 comments

Hi - we've noticed a change since the 2026.1 update when using the "Include Transaction Type - Inline" when sending a message from a Transaction.

For example, prior to the update, if we were to send an Email message to a Customer from a Sales Order, and indicate to Include the Transaction Inline, the fields on the right would include any Payment information applied to the Sales Order. See screenshots below.

However, since the 2026.1 update the Payment Information no longer appears. The forms have not changed. Is this a known issue or something we can easily adjust?

Thanks -

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