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How to Handle Remaining SO Qty When Linked Special-Order WO Was Built Short?
Issue Description We have a sales order line that was only partially fulfilled, but the linked special-order Work Order was created and built for only the partial quantity. The remaining sales order quantity is now effectively stranded because NetSuite will not allow us to create another special-order Work Order for the…
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Sales Order with 13,000+ Lines – What is the Recommended NetSuite Approach?
Hello everyone, We have a business requirement where a single customer order can contain approximately 13,000 line items. We understand the documented transaction limits: UI: 500 lines per transaction CSV Import / SOAP Web Services: 5,000 lines per transaction Transactions with more than 1,000 lines may also impact…
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Review Sales Order Approver Permissions for Third-Party Tools and Scripts
This notice is intended for Customers using scripting / third party integration for Sales Order approval. You are receiving this notification because your account uses third-party tools or scripts to approve sales orders. In the August 2026 release, NetSuite will update how it validates the permission required for these…
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CSV Import - How to Update Sales Orders While Keeping the Sales Team Blank?
Hi everyone, I'm using CSV Import to update existing Sales Orders in NetSuite. My CSV file only contains the fields that I want to update, and I do not want to assign any Sales Team members. However, during the import, I receive the following error: You must enter at least one line for sublist: Sales Team. My intention is…
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Custom Shipping Address is not considered for tax calculation or address validation
One of our integrations bring transactions to Netsuite as Sales Orders. Since there is no matching address book on the other system, it simply imports the Shipping Address for the Sales Order as custom Shipping Address with the Override box checked. When I expand the address form in a popup window I see that there is a…
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How to correct a closed incorrect invoice
Hi, I am looking for possible ways to correct a closed incorrect invoice and would like to understand the best practices for doing so. We use billing schedules. Currently, users correct an incorrect invoice by copying the invoice then changing amount to correct amount (we are crediting incorrect invoice prior to this).…
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Unable to Retrieve Delivery Status from Shipping Carriers (FedEx/UPS/USPS) in NetSuite
We are using shipping carriers such as FedEx, UPS, and USPS within NetSuite. While these carriers provide tracking URLs and tracking numbers, we are facing an issue where NetSuite does not provide the actual delivery status (e.g., “Delivered”). Current Situation: Item Fulfillment records contain tracking numbers ✔️…
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Automatically trigger tax
Hi there, I'm working with a script on the item fulfillment which adds the actual cost of shipping to the sales order. This adds a new line item to the sales order, but is not trigger the tax engine to run. We use Avalara. If I edit and save the transaction in the UI, the taxes are calculated, but I can't seem to figure…
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Problem with tax amount in sales order when change shipping address.
Hello I have a problem with tax amount in sales order. If I change tax amount to -70.01 like the image below And then I reselect the shipping address. Netsuite will re calculate tax amount to -70.00. It calculate correctly, but I want tax amount of this line to be -70.01 how can I prevent it to re calculate? Thank you.
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[Taxes] SG and ID Tax Code does not Populated from Item Tax Schedule
Hi Gurus, I have an item where it is accessible to MALAYSIA, SINGAPORE and INDONESIA, and I have also assign the Tax Schedule correctly for this item: MY: 6% SG: 7% ID: 11% But when i create a Sales Order and selected this item (also selected the correct subsidiary), noticed that for SG and ID, the Tax Code does not…