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Sales Orders changing from Pending Approval to Pending Fulfilment
Greetings! Currently, we've had a couple of sales orders change status from pending approval to pending fulfilment without the user changing this. Typically our agents will add notes or extra items to a sales order, not touching the status. When saved it appears to change the status and this creates problems as the order…
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Why does my Sales Order close when billed?
I fulfilled an order, then pressed 'Bill' The order then created an invoice and then closed. There are 6 lines on the order. Only 4 fulfilled and invoiced. Why dit the order close? How can I process the remaining lines?
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How to Handle Remaining SO Qty When Linked Special-Order WO Was Built Short?
Issue Description We have a sales order line that was only partially fulfilled, but the linked special-order Work Order was created and built for only the partial quantity. The remaining sales order quantity is now effectively stranded because NetSuite will not allow us to create another special-order Work Order for the…
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Sales Order with 13,000+ Lines – What is the Recommended NetSuite Approach?
Hello everyone, We have a business requirement where a single customer order can contain approximately 13,000 line items. We understand the documented transaction limits: UI: 500 lines per transaction CSV Import / SOAP Web Services: 5,000 lines per transaction Transactions with more than 1,000 lines may also impact…
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Review Sales Order Approver Permissions for Third-Party Tools and Scripts
This notice is intended for Customers using scripting / third party integration for Sales Order approval. You are receiving this notification because your account uses third-party tools or scripts to approve sales orders. In the August 2026 release, NetSuite will update how it validates the permission required for these…
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CSV Import - How to Update Sales Orders While Keeping the Sales Team Blank?
Hi everyone, I'm using CSV Import to update existing Sales Orders in NetSuite. My CSV file only contains the fields that I want to update, and I do not want to assign any Sales Team members. However, during the import, I receive the following error: You must enter at least one line for sublist: Sales Team. My intention is…
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Custom Shipping Address is not considered for tax calculation or address validation
One of our integrations bring transactions to Netsuite as Sales Orders. Since there is no matching address book on the other system, it simply imports the Shipping Address for the Sales Order as custom Shipping Address with the Override box checked. When I expand the address form in a popup window I see that there is a…
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How to correct a closed incorrect invoice
Hi, I am looking for possible ways to correct a closed incorrect invoice and would like to understand the best practices for doing so. We use billing schedules. Currently, users correct an incorrect invoice by copying the invoice then changing amount to correct amount (we are crediting incorrect invoice prior to this).…
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Unable to Retrieve Delivery Status from Shipping Carriers (FedEx/UPS/USPS) in NetSuite
We are using shipping carriers such as FedEx, UPS, and USPS within NetSuite. While these carriers provide tracking URLs and tracking numbers, we are facing an issue where NetSuite does not provide the actual delivery status (e.g., “Delivered”). Current Situation: Item Fulfillment records contain tracking numbers ✔️…
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Automatically trigger tax
Hi there, I'm working with a script on the item fulfillment which adds the actual cost of shipping to the sales order. This adds a new line item to the sales order, but is not trigger the tax engine to run. We use Avalara. If I edit and save the transaction in the UI, the taxes are calculated, but I can't seem to figure…