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Saved Search Date Formula - Records One Week Old
Hello, We have a saved search where we would like to exclude records that are more than 1 week older/past the Date field. Im having trouble with the date formula Any help is appreciated.
Evaluating SLA deadlines within business hours to create an alert when a case is approaching the SLA
I see the answer to the earlier Question: Setting SLA Deadlines within business hours. I applied Erick's suggestion: Please try the ff. field and formula in the Results tab of your saved search: Field - Formula (Date/Time) Formula - CASE WHEN TO_CHAR({createddate}, 'HH24') = 8 THEN {createddate}+8/24 WHEN…

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