When a Support Rep is creating a Case record, Netsuite presents a dropdown labeled "INSERT SOLUTION". This pops up a search field that allows you to search for a solution. Problem is that it is only searching the first words of the titles or abstract--nothing else. I hope we can agree that such a search is almost useless.…
This section is missing from the reply screen for some case responding users. What rights do I need to give them where so they can view that? They get a blank when they search page: Solution as well. They have full access to "cases"
Updated May 6, 2022 Actual Result: - The solution did not appear in the list of Solutions, but the Total number of solutions increased. - The solution created is searchable in Global Search. Example: Sol: This is a Test Solution – Knowledge Base Article Expected Result: - The solution should show up in the list of…