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NSC | Setting the Billing Account to Inactive
Scenario The user wanted to set a Billing Account record to Inactive to prevent it from being used in future transactions or processes, typically because it is no longer relevant, has been replaced, or is outdated. This helps them maintain data accuracy, streamline record selection, and reduce clutter in the system without…
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NSC | Billing Account's Next Bill Cycle Date Got Updated Unexpectedly
Scenario All Subscriptions related to a specific Billing Account have been terminated and all charges have been billed. Even after all this, user noticed that the Next Bill Cycle Date on the Billing Account keeps on getting updated every time Invoices are created which are not even related to Subscriptions. Solution When…
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The Billing Account is being updated after all subscriptions have been terminated
We are in the process of transitioning to Zone Advanced Billing from SuiteBilling. In the process of testing functionality of the Zone Advanced Billing features we have encountered an issue where, after we have terminated all SuiteBilling Subscriptions and then generate an invoice through Zone Advanced Billing; the Billing…
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NSC | SuiteBilling: Create Billing Account from Customer > Preferred Billing Account Form Not Used
There are instances wherein when creating Billing Account from Lists > Relationships > Billing Accounts > New, the form used is the Preferred Billing Account Form. However, when creating a Billing Account from Customer Record > Billing Accounts tab > New, the form used is the Native Billing Account Form. To resolve, kindly…