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Dunning Evaluation Result doesn't get updated as Sent
Hello, I'm experiencing a problem with the dunning module, specifically with the Email Sending Queue. Although emails are sent and the customer "last email sent" field is updated with the correct timestamp, after I select a customer and click "send", the Dunning Evaluation Result consistently shows as "queued" and remains…
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Create saved search to show customers with multiple open invoice
How do I create a saved search that shows customers with 6 or more open invoices? We would like to only send dunning letters to customers with 6+ overdue invoices
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NSC | How To Resolve Dunning Evaluation Results in Failed Status?
Scenario: User has Dunning Evaluation Results in Failed status when sending Dunning Letters to Customers with overdue Invoices. This may be due to Dunning Levels set up on the Customer record with no Dunning Recipients or multiple Dunning Recipients. Here are sample setups that may cause Failed Dunning Evaluation Results:…
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Customer level dunning > Negative Balance
Hi, We use the dunning level on the customer level. We have a customer with the following open transactions: That means the customer's overdue balance is 500, but the total balance is -200. Is there a way to set the dunning to exclude these situations?
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Does anyone know if it is possible to integrate another communication channel with Dunning
NECESSARY TO SEND MASSIVELY BY PUSH OR FOR MORE CLOSED GROUPS BY WHATSAPP
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NetSuite Admin Tip: Maximizing Dunning Letters for Your Business
Businesses continuously look for ways to effectively manage their Invoices and Customer Payments. If you also want to improve your invoicing process, you can consider the Dunning Letters SuiteApp available in NetSuite. Dunning Letters is a systematic method of tracking soon-to-be-due and overdue invoices, persistently…
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Sandbox > Dunning Letters > Not sending automatically
I have created the level rule and procedure also and i customized the workflow also the frequent of the workflow is every 30 minutes .in the customer record after 30 minutes i am unable to see that the letter has been sent but ,when i pause the dunning and re pause the dunning the letters are sending . can anyone help…