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Please note that Support Phone Menu Routing Options have been updated with recently added NetSuite product features. You may access the new telephone menu options by going to this link: https://system.netsuite.com/core/media/media.nl?id=13727838amp;c=NLCORP&h=b87c11d4aef551e18d74&_xt=.html

Site-wide Service Interruption All accounts are affected. Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available. status.netsuite.com

The performance is slowly going back to normal. status.netsuite.com will be updated accordingly. Thank you everyone for your patience.

status.netsuite.com is now updated. We are working to resolve the issue with utmost importance. Thank you again for your patience.

Please use system2.netsuite.com as an alternative as we continue to work with ISPs providers.

This is now resolved.

Please try logging into NetSuite, service is mainly restored. Thank you again for your patience.

From status.netsuite.com: A catastrophic electrical failure in our colocation caused an unplanned service interruption. We are working with our vendors to make sure this type of unexpected service interruption can be avoided in the future. NetSuite remains committed to delivering extremely high uptime and availability of…

The issue is now resolved. We are investigating the root cause and the post analysis will be available on status.netsuite.com. All the best, Maria

Hello DSE_RMI, We've just created case number 1458271 on your behalf. Someone from our support team will contact you for assistance. Sincerely, Cherryl

Hello andrywang, We've just created case number 1510982 on your behalf. Someone from our support team will contact you for assistance. Sincerely, Cherryl

Hi Steve, My apologies for the wait time, I checked our call logs and I was unable to locate the call or wait time. Support is always here to help and appreciate your feedback.

Being that you are getting an unexpected error, you may want to contact NetSuite support as we have some tools we can check to troubleshoot this more and help you find a resolution. Thanks, Michele Gariepy Director, Customer Support NetSuite, Inc.

Hello SWatkinson, I created case #1211145 on your behalf. Support will reach out to you and assist with this question.

On May 13th, a disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains committed to delivering extremely high uptime and availability of its…

[COLOR=black][FONT=Verdana]To be aware, godaddy.com is currently experiencing system issues. Domains will receive a page not found message. If your site is hosted by godaddy.com, please contact their Support Team for further information. Thank you [/FONT][/COLOR]

status.netsuite.com is now updated with an explanation: A disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains committed to delivering…

Site-wide Service Interruption All accounts are affected. Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available. status.netsuite.com Our apologies for the inconvenience.

Hi, I'd like to suggest that you contact NetSuite Customer Support either via phone or online case (depending on the details of your Support offering) for assistance. The team will be able to gather details from you and determine next steps. Thanks, Michele Gariepy Director, Customer Support NetSuite, Inc.

Bill, Thank you for posting your case #. We'll be reviewing youe case and someone will be following up with you to see where we can assist you. ~Michele Gariepy Director, Customer Support NetSuite, Inc.

Jonjack, Once you have a support case #, please post it here and we'll make sure it gets reviewed. Thank you, Michele Gariepy Director, Customer Support NetSuite, Inc.

Hi Aaron, We encourage our customers to discuss pricing or private information with their Account Manager, not on the Usergroup. I have forwarded your concern to your Account Manager. Best, Maria

Hi farrago, Sharing logins is a process we discourage as this may lead to some security risk and since security protection is taken very seriously at NetSuite, please speak with your Account Manager regarding your inquiry. Best, Maria

Thank you for confirming with us that your account is now back up. We truly apologise for inconvenience.

The videos are still availabile on youtube - I will work with our marketing team and confirm if the videos will be available in SuiteAnswers.

Hi everyone, Please submit an online support case if you are still experiencing this problem so our performance team can investigate this further. Thanks, Cherryl

Hi Bruce, please discuss compensation with your sales rep or manager. The UserGroup Forum is not the aveune to discuss this topic. Thanks Maria

Steve, Thanks for bringing this to our attention. We'll clarify and make adjustments in future communications. Below are the steps that you can follow: [LIST=1] [*]Create an on-line Support Case by going to Support> Customer Service> Contact Support Online [*]Populate the fields as follows: [/LIST] [INDENT]· What would you…

If you have not already, please be sure to contact NetSuite support to have a case created with this defect linked once validated. After such, you can set Alerts to receive updates through the NetSuite Support Center. Thank you, Michele Gariepy Director, Customer Support NetSuite, Inc.

Hi Steve, Defect 168751 is scheduled to be fixed 9/24 (late evening). If there is anyway for us to get this out sooner... ensuring of a safe fix that is fully tested then we'd do so. As of right now, this is targeted for 9/24. Thanks, Michele