3942156 Newbie

Thanks for your suggestion. The History detail is not at all what I expected. Even though we have carefully reconciled this Credit Card account every month (using Transactions / Reconcile Credit Card), several months are now showing a non-zero Difference amount even though they showed zero at the time that they were…

We are unable to reconcile one of our Credit Card accounts. The amount displayed as the previous reconciled balance is wrong. Actually, it is the figure for December 2005 -- even though since then we have reconciled monthly as usual. I've read the posts on this subject and please note that we have not edited any old…

OK, now we're having the SAME reconciliation problem, but with a different bank account (this time it's our corporate Savings Account at the bank). What's happening is that the "last reconciled balance" in the Transactions/Reconcile screen is sourcing to the balance that was reconciled at the end of December *2005* instead…

Hi Malin, the problem is not only with old, *un*reconciled transactions. We know for sure that all transactions in our bank and CC accounts *were* reconciled, beginning from the date in 2002 when we subscribed to NetSuite. But now, 4 years later, some of the 2002 transactions are appearing again. Like Ray, I was able to…

We've had reconciliation problems with v11 even though we have always used the reconciliation method (we have never cleared transactions directly from the register because our accountants told us that is a no-no). The biggest problem in v11 is old transactions appearing in the reconciliation window -- mostly from 2002,…

I have found a workaround for this issue. On the customer record, change the "email preferences" from "default" to "PDF." When sending invoices to that customer, this setting forces NetSuite to send the invoices as PDF attachments, overriding the global preference for HTML emails on a customer by customer basis. This…

Thank you that's very helpful. As it turns out, the affected customer has now told us that they actually *prefer* the PDF invoices so it has become a non-issue for the time being. However I will save your suggestions in case we run across the problem in future with our *other* customers, all of whom currently get sent HTML…

Thanks Evan, actually I tried doing exactly that and it didn't work. Instead of the new address (which I had typed into the template for the custom form), the invoice displayed *no* address. I will try again -- there may be something I'm not understanding (I had turned *off* the display of "company information" or maybe I…

>>You could customize the default remittance slip and remove your address from the form.<< That's an interesting workaround although we currently don't use remittance slips and in our business sector nobody uses them. All of our invoicing is done electronically via email (we send the invoices as HTML emails rather than as…

Hi again Evan, tried it again and this time it's working fine. Thanks!!!

Slightly off topic but maybe someone can help us with a similar problem. My email account is the "garbage collector" for the spammers who send email pretenting to originate from (invented address)@mydomain.com, where mydomain is our corporate domain name. Sometimes these invented names "look" legit (jsmith@mydomain.com),…

Anyone know if NS is planning major improvements in newsletter handling? In the next few months, we'll be rolling out our own newsletter for the first time.... Martin Marris, Notecraft LLC

Baruch, we have the full NetSuite (not SB) and were told that the kind of UPS integration we were looking for was only included with Advanced Shipping. We ship only about 50 packages per month (which is very low volume compared to many NetSuite users) and therefore the AS module was not cost effective (because the MyUPS…

We checked this out a while back because our scale came with a USB cable and *does* interface with UPS WorldShip software but we were told it wouldn't interface with NetSuite. We haven't actually tested this because we decided not to purchase NS UPS integration -- our shipping volume is low (a few dozen high-value packages…

That's interesting to know. We shied away from UPS integration mainly because of the added cost and have been using the simple "MyUPS" online app which works well for us. We frequently send samples of our work to prospects (which of course means there is no sales order). Many of these sample packages are sent with a…

Our reconciliation got messed up with v11 a few months back but we were able to fix it using the procedure suggested by Malin Huffman. Today however, I return from a one-week trip and find the reconciliation is broken again. This time we are off by about $10K (last time around it was a much smaller number). I tried fixing…

It's even weirder than I thought. I've now filed a case with NetSuite and here is a copy of it: 1. Navigate to bank account reconciliation. 2. Enter balance from latest bank statement. 3. Check off all cleared deposits and payments. Result: There is a "Difference" amount of *exactly* $10,000. Note also that the "balance at…

Same problem here.

Thanks, the problem now appears to have been fixed (4:30 p.m. Eastern).

You're right, pressing 5 times does the trick. I've just tried to file a Support Center case on this but (as usually happens to me) when I clicked "Submit" I got a "Permission violation" (even though I am logged in as Administrator) and it wiped out the carefully worded problem description I had just written. I can't be…

John, Well at least someone has reported it to NetSuite; thanks!!! I've given up on submitting cases because of the aforementioned problem (Permission Violation whenever I try to do it). Martin Marris Notecraft LLC Boston

We are no longer on v10.x but from what I remember there is a global option on one of the Company Setup screens that enables the addition of the Primary Contact name on each invoice. You need to *un*check that option.