megaphone
SuiteWorld 2026 registration is now open—save $300 Register now
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

My Stuff

Review our AI Community Guidelines before posting AI-generated or AI-assisted content. Verify accuracy and include the appropriate AI disclaimer.

3942415 Newbie

Comments

  • Hi Andy -- We've had this same problem with serial numbers (that start with "0" ) -- the way we fixed it is to use the "*" (above the number 8) before the data -- this would save all of the data and would not display the * after the input... Gary
  • We've discovered the solution to this problem -- when NetSuite converted to version 11, the "default" value set in your Sales Force Automation was for new leads and prospects to open with the standard pop-up form -- this form does NOT include the details (address, financial, etc...) -- You can fix this by going to Setup…
  • HI Brenda -- thanks again for your responses....the tabs are expanded, and the user permissions are set correctly. One point of interest -- there is no "Custom Form" drop down box on the lead and prospect entry form... so it is impossible to use a different form even if we wanted to. Any other suggestions? Gary
  • Hi Brenda and thank you for the response -- unfortunately, this happens on other roles as well.... I have also verified the settings on the subtabs in the form setup. Any other suggestions? Gary
  • Hi Priya -- the custom form does not appear in both the list view and the edit view of Leads and Prospects -- we've tried to make the standard lead/prospect form the "preferred" so that the popup form will not appear.. In any case, I've sent you two separate emails with a screen shot of the forms -- hoping you can help us…