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3942527 Newbie

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  • Paytrust is back up however we are still gathering details as to what caused the downtime. Thanks, Leigh Vangel Manager, Customer Support
    in Paytrust is Currently Down Comment by 3942527 Apr 18, 2007 8:12PM
  • Hi Ray, We are reviewing the cases that you have posted and will be in contact with you shortly. Moving forward with our new case status that we created called ‘Awaiting Customer Reply’ we will be able to catch these types of cases that are not fully resolved. This status will be used when support needs more information…
    in new address = forced logout and log back in. Comment by 3942527 Jun 7, 2007 2:36PM
  • Hi Adam, Notify Assignees=T will only send notifications to support reps that in not oneself. So if the user that is logged in and they assign a case to themselves they will not receive an email notification. This will only send an email if you assign the case to a different Support rep. There was an issue in the system in…
    in Support case creation/update notification suddenly stopped working Comment by 3942527 Nov 14, 2007 1:19PM
  • Hello Holly, Your Issue 136130 in regards to not receiving email notifications is still being investigated. Your issue is a little different from the other posts as yours is Yahoo related. Our Quality Assurance team is still investigating this problem for you and unfortunately do not have an update at this time. We…
    in Support case creation/update notification suddenly stopped working Comment by 3942527 Jan 10, 2008 12:43PM
  • The problem was injected with a recent bug fix. We expect to have it resolved within the next 30 minutes. It affects approximately 2% of the user base and all of our internal departments. Thanks, Doug
    in Severe Problems Since Version 11.0.3 Comment by 3942527 Jul 18, 2006 12:37PM
  • The problem was injected with a recent bug fix. We expect to have it resolved within the next 30 minutes. It affects approximately 2% of the user base and all of our internal departments. Thanks, Doug
    in Netsuite Maintenance Comment by 3942527 Jul 18, 2006 12:36PM
  • Currently we only have the Multi-consolidation feature within NetSuite. With a multi-company consolidation, the account balances for each subsidiary company are rolled up and displayed in the consolidation company's account. We do not have a Intercompany consolidation module. We apologize if there was any confusion…
    in Multiple Company Organizatioin in NetSuite Comment by 3942527 Dec 20, 2006 6:35PM