3942534 Green Ribbon

Yes, Ken, we have fields with the # in it. Do they need to be renamed?

All of a sudden I can't create or edit custom trans body fields. Problem is occuring in multiple accounts. Anyone else experiencing this? Mark Sounds like the issue we have had since April. Are you getting this error: An unexpected error has occurred. Please click here to notify support and provide your contact…

Thanks Evan. I posted a similiar issue - wanting to disable the close button on the Sales Order screen - in another subject area. I have filled out a case for this per your suggestion.

Hello? Hello? Is anybody out there? Evan et al, what's the word on this from NetSuite support? Do I need to put in another case for this?

We are investigating a general datafix for this problem but in the meantime, if you open a case, we will address the problem in your account specifically. Steve.... Thanks Steve. I have just opened an Online Case. It is #718574.

There was a problem recently where we were generating and storing the transaction number in the memorized transaction that was fixed on 4/30. If you are still seeing this occur, please open a case and post the case# here and I will take a look. Steve... Hi Steve As a part of fixing this, did you update the database to…

Thank you guys very much! Your responses were very helpful.

Thanks Evan. I have entered a case for this: Customer Care Case # is 603538.

Is this related to why a user who was trying to do bulk billing this morning is running into Failed messages for each sales order that say things like: "Script Alert: Please enter values(s) for: Copy Format, DigiPicture Delivery, Combo Format, Pro Format, Editing Fee Options". (Note: these are all Item Options fields that…

Run this on form load: var myEmailButton = document.getElementById('emailbtn'); myEmailButton.onclick = function(){ alert('Email Disabled'); }; Of course this only works in edit mode. Matt I was wanting to disable the Close button that appears on the saved mode version of the Sales Order/Pending Fulfillment form due to…

So, it is case sensitive and that's why users were allowed to enter the virtual duplicates as customers without being routed to the error page? I know that when you enter these virtual duplicates that it will warn you after you save it that there may be duplicates. However, the concerned users (who thought NetSuite was…

June Thanks so much for your help! "Time 4 Media" is now coming up in the Global Search in Netsuite. :)

June, Does this reply from Customer Support make any sense to you? First of all, I am not exactly sure what s/he's trying to say here. Second of all, I was not looking for a company called '105'; I was looking for a company called 'Time 4 Media'. Your Customer Care Case # is 447352. Hello Lisa, Thank you for contacting…

June, If it makes a differnce, the actual company name is 'Time 4 Media'. These are the results when I do the following searches: Time 4 Media -- > nothing cli: Time 4 Media --> nothing "Time 4 Media" --> nothing cli: "Time 4 Media" -- > nothing Time --> comes up in the list cli: Time --> comes up in the list Time% -->…

I was trying to add to the Home Dashboard. Can you confirm that I can't add more than one list and more than one saved search to the dashboard?

In these cases you need to be "creative". You can customize a lot of the reports to the point where it will display what you need it to. Before you begin make sure that you can save the report as a "snapshot" and if you can then you can display this on your dashboard. I've had to create a number of these snapshots based on…

Note: this was a problem for us on our first work day on 2009.2 yesterday and we we never contacted by NetSuite about this either. :mad:

Has anyone figured out whether it's possible to do this in NetSuite? I have worked on this all day and am running into the same issues. If I start with the Company Count report, I can't form any relationship to the Activities object(s). If I start with the Activities Count report, I can't see any Company that doesn't have…

I think the null switch fixed part of our problems. But, now I think our main issue may be tied to changes in the Non-Inventory Item's Sub Item coding in this new version of NetSuite. Our javascript code will kick off when someone adds a Line Item to a Sales Order. If the right combination of values are on the line item, a…

I put in a Case with NS for this. Case # 867763. I'm not sure exactly where the problem is. I'm guessing it's the function I listed below. When it goes to add this automatic Market Fee Item record to the Sales Order, it seems to be having issues when adding the actual Item to the Item field. (Note: there are about 6…

We have been having alot of issues with machines running IE since being upgraded to 2008.1. We have six machines- 3 vista 3 XP all running latest version of IE We are experiencing Alot of frozen screens, Trying to search customers ect.. the search never completes. I have users from one of our offices complaining about…

Click on the Support Tab then Customer Service then Netsuite Support Centre This will open Your Customer Service Centre from Netsuite. The second Tab is Fixes & Features. You should find what you are looking for. You don't need a Service Contract but you will need to give the Employee Access to the Role: Netsuite Support…

We were down as well. We appear to be back up now, however.

I've submitted a case with all of our performance issues, but just wanted to offer an anecdote of the day to keep this issue alive: It took one of our employee's 4 hours to enter 2 batches of checks today. This task normally takes 45 minutes to an hour. :eek: On a lighter note, I was rather amused to see the NetSuite…

We just got v11 over the weekend and I've personally experienced a slow down. I ran into the long 'loading' problem on the Report Customization page. It was taking forever to load this morning (around 9 am CDT), but 30 min-60 min later, it was fine. At our west coast office (around 11 am PDT), they started having these…

I won't be filling out a support ticket for the slowness issue going forward, because the response to such a ticket is some long list of tasks that I should do to test our systems here. So, in addition to Netsuite being slow and making getting work done tougher for us here, they want to give me *more* work to do. You're…

Hello, Thank you for your post. A member of our support team is going to call you in a few minutes to help you with your concern. Sincerely, Martin Real Thanks Martin They did contact me. I actually fixed the dashboards myself by deleting the Custom Searches from the dashboards and then re-adding them. I will continue to…

This is now epidemic with our users. Clearing the cache isn't working. NetSuite Support had one of our users use an alternate login location for NetSuite (https://system2.netsuite.com/pages/customerlogin.jsp?country=US) and that worked for him (Case 1226267) but now it's not working for other users experiencing this…

One of our Saved Seaches that people use on their Home Dashboard keeps timing out. It won't work for several days, then suddenly it will work again, only to stop working again a few days later. NetSuite Support hasn't resolved the issue and keeps closing our case whenever it starts working again.

Per the QA team at NS Support... It turns out our issue was with a custom Time field. That field has never been a problem before. Has something changed with these types of fields in NS lately?