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Hi, I have had secpay look at this and we have all the passwords the same for all areas of the system. Just woundering if anyone had a similar experiance when setting up. They are lost to do as they can't get access to see what the acutaly error message comming back is. Best David

Hi Dawn, Thanks for the e-mail but this does not work for us and the system is still not live, please can you contact netsutie specifically about our account as we have no way of doing so and now no credit card system, Kind Regards, David

In case anyone else has this problem Dawn managed to fix it. It seems in our account we are using multicurrency and had the NAme (not the symbol) for UK Pounds as "British Pounds" for some reason the name needs to be GBR and the symbol GBP. This is confusing for our customers as now in the currency drop down they have to…

Thank you for the suggestion, I have just setup all the passwords the same both for my logins to the system via e-mail and also VPN and remote. Still the same message. One thing, I only just setup with SecPay and now they only give us access to SecNet not the classic log in. (this has recently changed). SecPay are removing…

Hi Ray, Yes I have the campaign set to execute on each line date. Also the bulk email merge I did yesterday went out to customers but did not record in the messages section. So now I have no record of who I sent the e-mails to! aaahhh!! But that was a on the fly attempt to get e-mails out as the campaigns were not working!…

Hi Lina, I also just did a mass mail builk mail to try and get the e-mails out to customers. It said it did them but they are not recorded in under the messages tab of the customer like I would expect. Regards, David

Hi Andy, Thanks for the response. Yes I have everything switched on which is the really strange thing. I setup the list Then I setup the campign THen I set the date and time and set it to excute Then I save it and nothing happens... Best David

Hi, I have copied an image below of the setup. As you can see I had the campaign setup to run on the 19th but it did not work?! When I click on the Target Group it has customers in it. And the e-mail template is also working, Any help would be great as I don;t have netsutie support and we are needing to setup campaigns pre…

Hi Thank you for all the help, in case this happens to anyone else it appears that although we had the functionality set it our account someone at Netsutie had overridden this feature and disabled this part of our system. We did have a few problems like this at the start so I guess if something is not working it may be…

HI Srilatha, Thanks for the suggestion. In the customer group all we have is the column for unsubscribe and all the users are ticked as NO. I do have people in the group with no emails now but that is just a result of this not working and so new users have subscribed. Before they all had emails, Regards, David

Hi Ray, Yes even though it was set to go off yesterday it did not. I also did others and set them for 2 hours after when I set them up and they did not run either... Very strange, could their be any other settings? Best David

Hi Lina, Do you have an ETA for release by version? Thank you David Hello! I apologize that NetSuite does not support drip marketing out of the box. This is a feature we have had on our radar for some time but have not had the bandwidth to address yet. We do plan on addressing this need in a future release. There is an…

I am in the UK and keep sheduling the campaign to run but it never does. Does netsuite work off US time for this (even so it has failed if it does!) as the rest of the notes and time logging is UK time? I have the campaign setup, the target group setup with people in it, the template and it is set to execute. Then I have…

Hi, does anyone know a way to setup a box to serach custom record fields if the global serach does not work?

Hi, Yes at the moment the tags do pull in via netsuite. You could use web services and build a fully external site. However with 4 templates I am sure you can get semi creative! :)

Hi, We built www.dna-worldwide.com with an external CMS system (1000% more advanced than netsuite) and then linked to the shopping cart with a few tags. We are planning on creating a Webservices link and even running the cart in an external program so we can improve cart drop off rates. We choose this route because: 1. We…

Hi Carrie, I have had similar and big issues with this problem and with netsuite forms not working unless you iframe them or they are allowed in a popup. They are known issues with Netsuite who have so far taken 9months and not done anything about it. I have the cases ongoing with netsuite. The only solution I had was to…

We used a local graphic designer to put together the layouts on the site and then had David Norris from Owner, Fourth Wave Consulting put it in place. http://www.fourthwc.com 503.734.6150 Site is www.dna-worldwide.com

HI just seeing if you managed to get this to work, we are still having problems tracking sale conversions. It does not seem to show up for us as we have the checkout pages in an iframe but it should still work! (I think!) Best David

I've done the same and use an iframe. www.dna-worldwide.com however I am not sure if we loose customer orders this way? Does anyone else have any stats on this? We then have SSL on those pages that netsuite has in SSL.

Hi, We use the following tag: <iframe src="https://checkout.netsuite.com/app/center/nlvisitor.nl?c=xxxxxxx&sc=6&whence=&ext=T&n=1" height="800" width="958" hspace="0" vspace="0" align="center" frameborder="0" scrolling="vertical" id="mainFrame"></iframe> xxxxxxx = company number We then clear all formatting out of…

Hi, I was just woudneing if anyone has a list of tags that we can use in WDSK, the important one is the multicurrency drop down. We need to be able to allow customers to select currency, however I can't seem to locate any tags for these! Your help would be greatly appricaited, best david

Hi Bill, I just tried something that seemed to work with netsuite, just not sure if it will work with the serach engines: 1. Take the URL but remove everything after the ? 2. Setup a redirect with everything before the ? 3. It should then redirect to the correct place! However as the URL is not exact, I am not sure if this…

Hi Bill, Thanks for the note, this will be a "HUGH" problem! If we have items with the ? and I have just tried doing this and get the same. Please can you let me know your case issue so I can add my details to it. So at the moment does this mean that no-one in Netsuite can do a simple 301 redirect to move pages they have…

Hi, I have a couple of questions for someone that has redesigned a netsuite site and had to move pages: We need to move about 50 pages in our website, and for one example we have a No1 listing for an important keyword in google in the UK for the URL: http://www.dna-worldwide.com/Paternity-Kit-Legal?sc=13&category=23…

Hi Ray & Mark, Thank you this could work well, until reoccuring campaigns, the big manual bit then is in the Campaign when we setup the target group. 1. Am I correct in understanding that what we need to do is Add a new line item for each every 5 days (we execute the campaign every 5 days). 2. As we then want to send a…

Hello! I apologize that NetSuite does not support drip marketing out of the box. This is a feature we have had on our radar for some time but have not had the bandwidth to address yet. We do plan on addressing this need in a future release. There is an existing enhancement for the feature (# 112616). Please do send in…

I have been trying to understand how to setup the drip marketing campaign but have NO / Zero Java knowledge (or any other programming language!). Therefore its proving a little tricky! Does anyone know of a good guide on how to set this up for someone with no experiance and where I need to upload the file to in netsuite…

Hi Ray, We need to send out updates to customers ideally exactly 5, 7, 21 and 30 days after they request some information and then 30 days after that. Therefore what I just realised is that if we create all the groups and campiagns that is great but we need them to execute daily. Would this be an easy piece of code to…

Hi has anyone got any example of Drip Marketing / Autoresponder marketing yet? This is a really important feature and I have no skills with java scripting..