My Stuff
Comments
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We use it too - it works well, but we've found that we've had to do a bit of tweaking to get things going to suit our own methods of working. What's the question ? Paul Galbraith
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If you just want to know HOW to run the reports, the key field you are examining is DURATION (within tickets / cases) Paul
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As mentioned, the information must be entered manually - we tried using the stopwatch functions, but our support guys do multiple calls at the same time. The only way to accurately tell how much time is being spent is to ensure your support reps enter accurate details. This is a common problem with all fault logging…