3943162 Newbie

Perhaps its my login restricting the view - System Administrator?

Hi Martyn, Doesnt appear to be in there, no email addresses at all. Stuff like website url, shipping address, VAT Reg no. etc. I will keep looking, thanks for your suggestion. Andy

GRRRRRRRREAT! ... and I thought I was special:( Thanks folks!

Hi Paul/Stephan, Do you produce reports for your support cases - if so how have you pinpointed total time a case has used of support person time, not time elapsed? Andy Burlow

Mandar - have you found out a way to customise the Customer Centre or have you dealt with this in a different way? I am having the same problem and struggling to find my way around the package - any advice?

Thanks very much for the information Elham. I've raised an enhancement case as suggested. I was just wondering roughly what date version 11.5 is scheduled for release. Many thanks, Andy

Thanks John. You've confirmed my suspicions. Is there any way of filing a feature request for this? It would be great if it could be introduced some time in the future. Many thanks, Andy

Hi Thanks, Where does Time Search Criteria selection live? Can you direct me to a report which uses this? Ive looked in New Reports and cant see a similar selection. Thx for your help.

Hi, I did manage to find something similar - Look in the Field Type drop down menu in the Email template setup screen and select one of the option below for more fileds you can use in the email. For example under System you will find 'Case Message History' and 'Most Recent Case Message' As with most NS problems you have to…

Hi Mandar, I have designed some reports, using the report builder, which I can distribute to my team here, internally. I intended to be able to give the customers access to these reports so they could run and print them rather than having me email them to them. Is it possible to make customised reports available to…

Hi James - Im glad the call spike is now resolved but I would like to know what the issue with Netsuite was. I appreciate the call centre would be busy during an outage. Any news on Netsuite?

Were getting this error also - company wide. Any idea what the support phone number is?

Im on hold at the moment. I called 0016505221503 for UK Silver which is US (not free phone). I also cleared cache and now have same problem as you. If it was affecting a large number of users I would have expected a message on the hold machine to save me paying for hold music (10 mins now).

Im in now too but did not learn what the problem was (after 20 mins hold I hung up). Forum Administrator - any news on what the problem was today?

Hmm Im still down (and on hold!)