3943406 Green Ribbon

I don't think you have to set up DKIM, but if you want to maximize the likelihood that other mail servers will consider your email legitimate and not mark it is spam, you probably should set it up. However, the problem right now is that it doesn't appear that DKIM is functioning correctly in Netsuite. See this thread to…

Hello, I posted quite a bit earlier regarding my problems with DKIM, however, I just tested again after we were upgraded to 2008.1. I'm happy to report that everything works now.:) Thanks, Ron

Hello again Ken, The email went out and you should have been copied in your test gmail account. Gmail continues to report a hardfail and sendmail.net says the signature is bad. Thanks, Ron

After tinkering again today, I received a GOOD response from sa-test@sendmail.net. I generated new keys and tried again today, still got a failure using the sendmail.net check. However, it did deliver fine to my yahoo account. Regards, Ron

The whole point of setting up with NetSuite was to avoid having to go to a deeper technical level. Our implementation team didn't say we required any of this during our set up. NetSuite urgently needs to re-write the help overview, so that those of us that don't know everything about this have a sporting chance of knowing…

Hello Ken, Yes, we do own the domain. This is from the email addressed to the gmail account: [INDENT]Dkim-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=aldevron.com; h=Date:From:Reply-To:To:Subject:MIME-Version:Content-Type:X-NetSuite; q=dns/txt; s=selector6; bh=2LsQyQUFHUrnQNgW03X3LsxqIEY=;…

Well I said I would post a response when I heard something from customer support, here it is: Hello Ronald, Thank you for contacting NetSuite Customer Support regarding your DKIM setup and for the information you have provided. When copying a domain key from NetSuite to the DNS setup in your domain hosting account, make…

Hi Ron, I see you used your selector6 in this example (it's missing the v=DKIM1). Can you try using your selector1. That record looks closer to the one we recommend. Thanks Ken Hello Ken, I have set up a new email to go out shortly. Instead of switching to selector1, I modified selector6 yesterday to use the v=DKIM1…

quick update: We're making some improvements to our DKIM signing to make it work more broadly with the various verifiers. These changes are scheduled to go out the night of Jan 31. Thanks Ken Hello Ken, Did these changes go into effect last night? I sent out an email this afternoon after having generated a new key pair and…

I didn't have time to completely redo my DKIM setup, I just fired off a new bulk mail to my test addresses to see if it would work. Unlike yours, mine to the sa-test account still failed, but like I said, I didn't set up new keys. However, I did add a yahoo account to my test group and the bulk mail DID get delivered there…

Thanks for the reply, Ken. My case # is 660823 and it has been re-opened but I haven't heard anything back other than that someone is looking into it. When we sent an email from gmail to sa-test@sendmail.net, the reply came back as follows: Authentication System: DomainKeys Identified Mail Result: DKIM signature confirmed…

I was told to test the DKIM with this tool http://senderid.espcoalition.org/ any thoughts on the tool?? I just sent a campaign mail to that system and it also reports a failure of sorts: [INDENT]DKIM-Status: Unrecognized version 1 (This signature appears to be from an older draft of the standard) Return-Path:…

Thanks Ron. Can you send us a sample email to testing2955@gmail.com Thanks Ken Hello Ken, The campaign email should be going out shortly to the above address. Thanks, Ron

There are two different headers that can be set - "DKIM-Signature" and "DomainKey-Signature". In some texts, DomainKeys and DKIM seem to be interchangeable (DKIM stands for Domain Keys Identified Mail). I haven't figured out the difference between the two headers apart from the fact that they are different formats. DKIM…

Hi Ron, As mentioned earlier, we have changes scheduled for the night of the 31st that should make it verify at sendmail etc. Thanks Ken Thanks Ken, I received a note yesterday from the person working on the case I filed, #660823, asking me to retry sendmail.net and see if it worked now. I assumed that some changes must…

Thanks Kurt, So do you have any idea if it is safe to leave DKIM on for now? Does the bad header make it look more like spam or is the attempt at DKIM making it look less like spam? I did set my DNS to tell the world that the DKIM is in testing mode now, so hopefully nobody will reject the email. --Ron

Hello, I experienced basically the identical problem as the person above. After following the online help to setup DKIM, when I send test messages to sa-test@sendmail.net, they return with an error stating: Authentication System: DomainKeys Identified Mail Result: DKIM signature confirmed BAD Description: Signature…

Thank you for the reply. I have created case #620882 for this issue. --Ron

Also, do you know if I create a mass mailing classified as say a Newsletter, will these people who have unsubscribed checked still receive the email since they are indicated as subscribed to the Newsletter subscription? I just need to know so that I can make sure I filter out all unsubscribed customers before sending the…

Hello, I use NetsyncX, http://www.xspansion.com/, which does a fairly decent job. If you do run into problems, there support is very good. It also syncs tasks and contacts. --Ron

Thanks, I kind of got this to work except that I get a lot of 'An unexpected error has occurred' messages. Is that typical and if so, how do you avoid them? I played around with different result fields and some times it seemed to go away. Thanks, Ron

I have filed case #618840 with support documenting these errors. --Ron

Thanks, that worked great! --Ron

After spending a couple of hours trying to track the same error down, I found something else which causes the same problem. For some reason, Netsuite had hidden reconciliations. These were reconciliations without any value in the 'Ending Statement Balance' field. Since that is a required field, I have no idea how these…

So the answer is that it is a feature. Is there a reason why that is? Thanks, Ron

decode({<field ID>},'T',<on value>,<off value>) Thanks Evan, but I did have to make one change: decode({<field ID>},'Yes',<on value>,<off value>) --Ron

Just a followup on checkboxes that people might want to know about. As discussed above, I needed to match on 'Yes', to read the value while looking at an individual record. However, when the same field is used as part of a search, the checkbox returns a T or an F, NOT 'Yes' or 'No'. Therefore, you need to use DECODE so it…

We are working on getting custom image fields to show up on printed forms. I suspect we will get this working in the September maintenance release. Thanks, -e I've got the same question as sklett. Has this capability been implemented and if so, how do we make use of it? Thanks, Ron

Also when I tried that, it allowed a "look-up" of existing tasks, but did not allow new, but I will give it another go - thanks I tried this also, but I too could not create a new activity from the custom record. Does someone know if there is a way to add the button necessary to create a new activity from the custom…

Hi We set up something similar to hold annual leave request records. You need to ensure that on the custom record you have a link to the employee. eg create a field on custom record called Employee Name Thanks for the response. One more question. When you link to the employee like that, can that employee only view the…