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3943607 Newbie

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  • Sklett - Unfortunately what you are looking for is not support by our standard functionality but can be supported through suite scripting. Please do vote for this enhancement if it is important to your business as this will increase it's chancing of getting implemented. Sincerely, Lina Kessman NetSuite Product Management…
    in Reassignement of Sales Territories Comment by 3943607 May 9, 2008 11:41AM
  • Julie - You can use the campaign response detail report to get a list of people that the campaign messages bounced back from. To get to this report got to Reports Tab > Marketing > Campaign response detail. Lina Kessman NetSuite Product Management Team
    in campain not sent to all in group? Comment by 3943607 Feb 27, 2009 1:01PM
  • Yes- there will be a separate permission controlling sales campaigns so you will be able to control who has access to it. Lina Kessman NetSuite Product Management Team
    in Campaign Marketing for Sales Reps Comment by 3943607 Jan 14, 2009 12:59PM
  • Chad - Thanks for bringing this to our attention. We took a look at the reports and there is a discrepancy in the way a purchase is defined in the two reports. # Purchasers in the Campaign ROI report only counts a cash sale and invoice as a purchase to present the number of customers that have made a purchase. # Purchased…
    in What's the difference? Comment by 3943607 Jan 8, 2008 3:25PM
  • Ron - If a customer was unsubscribed previous to the upgrade to 2007.0 then they should have been unsubscibed to all subscription types after the upgrade. If you haven't already, please file a case with customer support with the details you desribe above so we can take a look at what is going on in your account. Thanks!…
    in Understanding Subscriptions vs. the Unsubscribe checkbox Comment by 3943607 Sep 14, 2007 1:15AM
  • If the marketing automation feature is enabled then you should see a link in in the "Settings" section of the customer center titled "Campaign Subscription Center." If you do have the feature enabled and you still do not see the link, please file an issue with customer support. Thanks! Lina Kessman NetSuite Product…
    in Subscribing to Email Marketing Campaigns via Customer Center Comment by 3943607 Sep 19, 2007 1:26PM
  • Lyn - I just tested this and was able to remove the domain that I had set up. And the links in all subsequent emails worked fine. When you removed the campaing domain did you remove it from the Domains page (Setup Tab > Web Site > Domains)? The campaign emails that were sent with the old (not working) domain previous to it…
    in New Campaign Email Domain won't undo Comment by 3943607 Jun 21, 2007 1:41PM
  • Hello! You can also create a saved search to find customers who have responded to campaigns. To do this go to customer search and in the criteria tab select "campaign response" (its a sub-component so it will be found toward the very bottom of the list of options). If you want to create a group of customers who had a…
    in Campaigns based on not being sent a different campaign Comment by 3943607 Jan 15, 2007 1:48PM
  • David - The campaigns are executed based on the user's tiem zone, so in your case it would be your local UK time zone. So if the campaigns are not executing there is something else going on. Please file a case with customer support so we can investigate the issue and get it resolved. Thanks! Lina Kessman NetSuite Product…
    in campaign scheduling Comment by 3943607 Nov 17, 2006 2:29PM
  • Hello! I apologize for the delays you are seeing when executing campaigns. We made some changes several months ago to slow down the rate at which campaign messages get sent out in an effort to reduce the chance of campaigns getting flagged as spam and NetSuite being blacklisted by the major ISPs. One of the criteria that…
    in Campaign Delays Comment by 3943607 Dec 11, 2006 8:44PM
  • Hello! I apologize that NetSuite does not support drip marketing out of the box. This is a feature we have had on our radar for some time but have not had the bandwidth to address yet. We do plan on addressing this need in a future release. There is an existing enhancement for the feature (# 112616). Please do send in…
    in 'drip' marketing - assigning leads to campaigns Comment by 3943607 Nov 14, 2006 2:38PM
  • Ginny - When performing a mail merge the merged files that result should not be emailed to you. If this is still happening, please file this as a case with customer support containing details on the steps you are performing and let me know what the case numebr is. Also - the merged file should not be opening up in…
    in Mail Merge in Word - is it just me? Comment by 3943607 Mar 12, 2007 12:48PM
  • Hello! I apologize for the trouble you are having with analyzing keyword campaigns in NetSuite. Unfortunately, we presently do not have the ability to allocate campaign cost over time. This is an enhancement we have on our roadmap for a future release. In the mean time, a work around that some customers have used is to…
    in Keyword Campaigns Google Adwords Comment by 3943607 Sep 26, 2006 1:46PM
  • Hi Teresa! Yes - NetSuite will still execute an email campaign even if it scheduled for a past time. Based on your most recent post, it sounds like your campaign did execute. But if this is not correct and you are still having issues, please file a case with customer support so we can investigate the issue for you.…
    in Email Campaigns won't execute Comment by 3943607 Oct 10, 2006 1:11PM
  • Rob - If you have valid email addresses that are getting bounced back when mailed to from NetSuite, please file a case with the details so we can investigate the issue. We have not come across this issue before and would need to investigate it further if it is happening in your account. If there is a problem, please file a…
    in Bounced Emails Comment by 3943607 Jul 24, 2007 10:43AM
  • The update to the client that was released late last year supports Outlook 2013 and Windows 8. If you run into issues with the with the client on these configurations, please let us know. Thanks - Lina Kessman The NetSuite Product Team
    in Outlook Integration for Outlook 2013 Comment by 3943607 Jan 10, 2014 9:50AM
  • Hi Corey - I'm glad to hear the update to the client with Windows 8 support is working for you. Please let us know if you run into any other issues. Thanks - Lina Kessman The NetSuite Product Team
    in Calendar to Outlook not working (both ways) Comment by 3943607 Jan 10, 2014 9:47AM
  • We are working on a new build of the client that will be compatible with Outlook 2013 and Windows 8. The updated build is in the final rounds of testing and as soon as we have approval from the QA teams the updated build will be made available for release. I will provide an update to this thread when the build with support…
    in Outlook Integration for Outlook 2013 Comment by 3943607 Nov 5, 2013 8:13AM
  • Hi Dave - I'm sorry to hear you are having issues with the new sync client. Based on the description you posted I'm not entirely clear on the steps you performed, but I do want to be sure we get you past this problem. To help us get to the bottom of what you are seeing, please create a support case. To do this, please…
    in Outlook Integration 3.0 Comment by 3943607 Jul 3, 2013 3:22PM
  • Hi Melissa - First of all, thank you so much for participating in the survey. Your feedback is extremely useful to us! As for your question, yes for question #4 which asks you to rank the list of outlook features the survey only allows one selection per feature. This makes it easier for us to analyze results across a wide…
    in Outlook Integration Survey Comment by 3943607 Aug 12, 2010 5:02PM
  • I am so sorry for the troubles you are experiencing with the Outlook Integration client. Unfortunately, there are numerous factors that can lead to Outlook hanging issues - some issues result from the client, some from Outlook, and some related to the environment your machine is running in. Although the symptoms seem the…
    in Outlook 2010 Compatibility Comment by 3943607 Oct 12, 2011 12:58PM
  • The employee center role is a limited access role so Outlook Integration is not supported in the center. To gain access to the sync client you must grant the employee some other full acces role (sales, support, etc.). Lina Kessman NetSuite Product Management Team
    in Role/User Access to Outlook Integration Comment by 3943607 May 16, 2008 5:06PM
  • Pierre - Please file this as a case with customer suporrt. I have not heard of this issue before so support / QA will hve to investigate your specific use case. Sincerely, Lina Kessman NetSuite Product Management Team
    in Failed to add Contact in NS for Outlook: Insufficient Permission to post new Contact Comment by 3943607 May 9, 2008 11:57AM
  • Hello! I am sorry for the inconvenience this is causing. There is an issue filed for this problem and our QA team is actively investigating the problem. To track the progress on this issue please reference Issue 140372. Thank you for your patience! Lina Kessman NetSuite Product Management Team
    in Outlook Intellisync Putting Events into Calendar at the Wrong Time Comment by 3943607 Mar 6, 2008 1:22AM
  • Carolyn - Are you sync'ing with the Intellisync client? If so, then there are 2 ways to syncn contacts for a sales rep user. 1) it will sync down contacts tied to a customer assigned to the sales rep user. 2) The user needs to place the contacts in a sync contact category for the contacts to sync. There is a separate…
    in Contact Sync as Sales Person Comment by 3943607 Nov 13, 2007 12:47PM
  • Please be sure to have these issues logged as support cases so our QA team can investigate what is going on. Damon - To set up the Outlook Integration client click on the "set up outlook integration" link on the settings portlet of your home tab. If you do not see the link then the feature is likely not enabled in your…
    in Problem saving emails in Netsuite Comment by 3943607 Jan 29, 2008 2:32PM
  • Caroline - I apologize for the trouble you are having with sync'ig tasks. The Intellisync client is set up to bring all tasks over to NS and mark them as private. When this was rolled out years ago, customers did not like the fact that all of their tasks which were sync'ing over from Outlook were available to all other…
    in Synchronising with Outlook - Tasks Coming up Private Comment by 3943607 Feb 13, 2008 1:19PM
  • Thanks for bringing this to our attention Thomas. Have you filed a case against this? If not, please do so QA can investigate what is going on. If you have filed a case please let me know the case number. Thanks! Lina Kessman NetSuite Product Management Team
    in Intellisync Issues with v2007 Comment by 3943607 Sep 7, 2007 11:55AM
  • Brett - Yes - the client does have a 1,000 record cut off for the number of contacts that can be downloaded into the NetSuite Address Book. This limitation will not exist in the new client that we are building. So hopefully it will address your concerns in this area. Until the new client is ready for release you can also…
    in Outlook 2007 Integration Comment by 3943607 Apr 8, 2008 12:53PM
  • Pierre - I apologize for the problems you are running into. Please be sure to file a case with details on the problems you having and provide me with the case # so we can investigate the problem closer. Can you also send us your error logs to help us diagnose the problem. To send in your error logs: 1. Click on NetSuite…
    in Outlook 2007 Integration Comment by 3943607 Mar 20, 2008 1:03AM