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  • This is not how credit cards typically work. I believe that you have issues with the set up of your Cybersource account settings, and how they are working with Netsuite. The workflow I typically set up for clients is this: Upon order submission, a pre authorization is captured. Upon fulfillment of the order, when the order…
    in double charges Comment by 3944627 Apr 23, 2008 5:13PM
  • This is not how credit cards typically work. I believe that you have issues with the set up of your Cybersource account settings, and how they are working with Netsuite. The workflow I typically set up for clients is this: Upon order submission, a pre authorization is captured. Upon fulfillment of the order, when the order…
    in double charges Comment by 3944627 Apr 11, 2008 3:04PM
  • You can save multiple addresses under each customer. Netsuite will typically default to the credit card marked as the "default", but you can save multiple cards under each customer as well. There would be a small amount of manual entry as well, to input the verification info(matching address/zip code to the corresponding…
    in Credit card processing in Netsuite Comment by 3944627 Jan 11, 2008 10:25AM
  • Have you taken this up with support? I would be interested in the 'fix' or implementation of this as well I have not taken this up with support. My company does not pay for support from Netsuite and I have just recently found out how to email support, but from what I read, even the customers who pay for support have to…
    in Credit card processing in Netsuite Comment by 3944627 Jan 11, 2008 9:18AM
  • Hello Jonathan, Let me enumerate with the problems you are encountering. First, about the custom out of stock messages, where did you do the customization for the message? You can try it under Customize Text in Setup> Web site> Customize Text> Messages tab. Second, is it also a problem that whatever you select in the…
    in out of stock not working Comment by 3944627 Apr 25, 2008 11:12AM
  • Thank you Hazel. I was able to correct the problem by placing all the javascript in the active tab (both the menuHeader and the menuDrop), and leaving just the javascript for the menues in the inactive tab. Our web guy says that it should have worked with just the menuHeader javascript in the active tab, with the menuDrop…
    in rollover links don't work on home page Comment by 3944627 Apr 23, 2008 5:08PM
  • Hi Jonathan, Kindly file a case with Support and have your case attached to the said enhancement request 124424 to track its progress. This will serve as your vote for the request. Please publish the case number here, as well. Thanks, Hazel That sounds great. How do file a case with support and have my case attached to the…
    in Decriptive URL Components still shows ?sc... after page title Comment by 3944627 Apr 11, 2008 10:25AM
  • The shopping cart page pulls from that domain name. I don't understand. Why does the shopping cart need to pull from the domain, I thought the webpages pulled infomation from netsuite and the when customers go to the shopping cart, the information is there? Thanks
    in Set up Domain names with WSDK Comment by 3944627 Feb 27, 2008 9:31AM
  • The enhancement request for this is 43079. I'll update this thread when I have more information on the timing. Sean Sean, How do I find this enhancement request? I looked in my Netsuite support center, but it only has the cases I have started. We currently use Authorize.net and are thinking of changing to Cybersource only…
    in Credit Card Processor Suggestions Comment by 3944627 Jan 10, 2008 5:02PM
  • I think he is talking about when you are creating an invoice inside a normal role for a particular customer. There is no way currently to have the form default per customer. It may be possible with scripting on the client - use a postsourcing script for the "entity" field, and source an entity custom field of form id into…
    in Custom Invoice Comment by 3944627 Jun 8, 2007 8:48AM
  • NetSuite is working on an integration with USPS, that is tentatively scheduled to be available in v2008.2 (Q3 2008). More details to follow in the coming months. But can we use UPS and USPS at the same time? Or Fedex and USPS at the same time?
    in Using USPS on the webstore Comment by 3944627 Jun 30, 2008 3:33PM
  • Will USPS be able to be used simultaneously with UPS or FedEx, or will there be the same limitation where you can use only one shipper at at time? I understand that this is a contractual issue with UPS. We have run into this in the past and have gotten exemptions from UPS. If this is the case, let us know now. This way we…
    in Using USPS on the webstore Comment by 3944627 Jun 17, 2008 12:15PM
  • Does anybody know of an effective way to diplay items marked as featured items in a hosted page? Essentially the same way as in the "Home Page" Tab which uses the featured item layout to display a list of featured items, can we do something similar in a hosted page? so that in our hosted page a list of featured items is…
    in featured items on hosted pages Comment by 3944627 May 2, 2008 1:11PM
  • Did you ever find a work around for this?
    in Report on Promotional URL Comment by 3944627 Oct 29, 2009 9:42AM
  • We are looking at upgrading checkout in our next year's release. This would include significantly more customizationa s well as a one-page checkout option. Thanks, -e Is there an update on this? Hasn't the next major release happened? Is it available? Thanks
    in One Page Checkout Comment by 3944627 Mar 13, 2008 11:19AM
  • Thanks Bill, Very new to the system, and since you told me this, I am able to get other reports that I need. Thanks, Jonathan with Parody Productions.
    in Top Selling Items Comment by 3944627 Apr 9, 2007 9:42AM
  • Try going to Internet Explorer >> Tools >> Programs >> Internet programs. Check to see if the program associated with .pdf is adobe.
    in Printing integrated UPS labels Comment by 3944627 Jan 15, 2008 2:14PM
  • tried Firefox - says data downloaded to desktop (but don't see it there), so I think I need to set/unset something with IE or Firefox settings to allow label to go to label printer? Origami, what operating system are you using? A Mac or PC. If pc, is the operating system windows vista or xp and what version of that (basic,…
    in Printing integrated UPS labels Comment by 3944627 Dec 26, 2007 4:45PM
  • Yes, we have the Pick/Pack/Ship. How can I get the unprinted packing slips to display, like unprinted invoices or shipping labels display? Thanks
    in Packing Slips allow reprinting Comment by 3944627 Apr 11, 2008 10:52AM
  • I don't know, how would I check?
    in Packing Slips allow reprinting Comment by 3944627 Nov 5, 2007 11:30AM
  • We've got a situation where we need to use a custom packing slip when shipping orders for one customer. I've got the custom packing slip form made, the custom pdf layout made and assigned to said packing slip, but I'm frustrated that there is no easy way to choose which packing slip to use when completing the item…
    in Choosing which Packing Slip form to use Comment by 3944627 Nov 2, 2007 9:29AM
  • I'm not following this at all. The way it's meant to work is: Print a picking ticket when an order is committed and ready to fulfill. It is removed from the queue - BUT, if you only partially fulfill the items on that picking ticket, it will reappear once you save the partial fulfillment. The order will also reappear when…
    in Packing Slips allow reprinting Comment by 3944627 Apr 23, 2008 4:59PM
  • Hi Mimi, We've already looked up your case and we've attached it to issue 129478, which is the same issue that Aaron stated in this thread. The abstract of that issue might be different but your notes about the problem you are encountering are included in that issue. Thanks! John, Could you please update this thread on the…
    in Getting Unexpected Error when printing invoices Comment by 3944627 Aug 22, 2007 10:04AM
  • What is the progess on 129291? Thanks
    in Getting Unexpected Error when printing invoices Comment by 3944627 Aug 27, 2007 3:09PM
  • We are having this same problem as of 9.5.08.
    in Can't print invoices! Comment by 3944627 Sep 8, 2008 12:05PM
  • So, is there any headway other than an Idea? I, for one would happily document a bunch of experiences, and could use some in scripting, webstore is going live next month, the list goes on. Tell us how we can help. I need all the help I can get :D Angela, Has anyone started on this project yet? (the user idea, not NS) Would…
    in Netsuite- user manuals we can share with each other Comment by 3944627 Apr 26, 2007 3:43PM
  • It is meant for comments and questions on NetSuite's customer support. Thanks, -e Netsuite is very powerful and has a steep learning curve. The only customer support from Netsuite I have found is the generic user manuels in the Netsuite User Manuel. I have found some answers there, but the only other Netsuite sponsered…
    in A new forum for Customer Support Comment by 3944627 May 29, 2007 12:53PM