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I haven't checked your whole formula, but there's a typo here: LEAST(TO_CHAR({close d},'D')-2,5) should be: LEAST(TO_CHAR({closed},'D')-2,5)

It appears that Rank is doing the same thing.

Anyone? Netsuite support began working on this but then went dark. Any workarounds would be appreciated.

Are you also sending email alerts when a case is assigned to a new rep? This is out of the box functionality - you shouldn't need to use a saved search to do this.

I have the same problem. I've found that you can use hidden field gorups to move it slightly, but it's always at the begginning or end of each group.

I am in the same boat here and would love to be able to rename these. At this point, we're creating new roles that should have the same function to promote user adoption. If there is an enhancement # for this please let me know so I can vote.

It would be nice to hear something on this. I'm struggling to make this happen. Most of our clients prefer pdf to html as they are using various browsers (spanning from IE4 to the newer versions of common browsers) and have experienced printing issues in the past when printing from HTML.

Your method is incorrect - it should be: .setFieldValue or .setFieldText

The error I was getting was due to the parameters not pulling across properly. Apparently, using numbers isn't fixing anything either in that all the values are failing to pull.

Note: I've since been working with the code and found a few smaller errors and have replaced the params array with numbers instead of predefined variables (e.g., params[0] instead of params['custparam_quoteid']) - However, this hasn't helped as I'm getting the following error: id2 /** * */ function ContractXML(request,…

Is it possible to pre-fill in a form with the Customer Data when they click on a case form which is sent from an email. Does anyone know of a Freelancer who can perform Scripting work to perform the above? This should be standard functionality as long as the customer already exists within the system. If they don't exist, I…

Personally, I would gather as much information regarding the individual who's purchasing (one time or recurring) simply from the fact that you may have "one time purchasers" that are purchasing repeatedly - of which you have no way to track using a catch all account. That being said, creating multiple customers is fairly…

I've setup a script for automated collections, if you can get me the requirements of what you want to send to the customer (a template is fine) I can help you automate this - free of charge. Feel free to send me a private message and we'll get this developed for you. Thanks, John

Not sure if it would throw the error you're getting but there is a problem with var recQuoteId = recQuote.getId(); [...] var quoteURL = nlapiResolveURL('RECORD', 'estimate', recQuoteId, true); The internal ID of a record is not generated till AFTER it is saved. So, you want to change your code to: var reqQuoteId =…

Hi John If you comment out this line: nlapiSetFieldText('probability','60%'); Does it still come up with the error? Commented out that line and the error goes away, but it still won't fill in values on the record. I'm beginning to wonder if I'm going about this the wrong way. I definitely don't want to submit the record…

Now I'm seeing a error thrown that looks like this: An unexpected error occurred in a script running on this page. createChangeOrderButton (button) customscript_g5_cs_project SSS_NOT_YET_SUPPORTED I'm having issues setting field values on the new quote - which is what I'm looking to do.

It might not be a bad idea to limit this script based on user role, that way you can limit select individuals from editing those fields while enabling exceptions.

I've found that it's much easier to use more than one solution when building a support case reply. You could parse out your solution responses and put together a naming convention that allows users to drop text into the message reply in the order they need them. For example, we often get questions from customers about what…

You could also create a search that shows these clients that need to be called with criteria that is limited to only clients who haven't been called (have a phone call record) within a certain date range, such as today. That way, you could simply leverage the quick create icon and have clients filtered off for you as you…

We've been using this and it's proving to be challenging. We've setup the territory rule to assign tickets to an IT group where we then reassign to reps within IT/IS, instead of just letting it assign based on round robin. Like you, we have multiple departments using the case capture, and have noticed issues with our…

Any ideas? Been waiting on Netsuite support for more than 3 weeks without anything more than, "We'll get to it eventually".

Are you doing any grouping on the search itself?

Anyone? Still waiting on support to respond to this request (hopefully prior to upgrade)

Okay - so what you're saying is I have to have a project for each environment and then copy/refactor the code for each instance. I do a pretty good job of keeping our sandbox up to date and replicate production often, and would like to just use one project and switch environments so that I'm not having to maintain multiple…

You'll need to do this on an after submit user event script. Add this function to you existing script and make sure that you list afterSubmit as the after submit function on your script deployment. function afterSubmit(){ var rec = nlapiGetNewRecord(); var rec_id = rec.getId(); var rec_type = rec.getRecordType();…

If you're trying to force a script to run under a certain role, I've found it easier to run the script as an admin, then control execution from within the script based on the function of each role. It's probably easier than messing with the custom permissions in Netsuite for simple requests where you need to give the user…

If there are no fields on the tab that are visible, it will hide automatically.

Have you tried opening the custom form, unchecking the preferred box, and marking the form inactive? Once you've made the custom form inactive, it should default back to the standard form. Let me know if this doesn't work. Thanks, John

I've seen the compare user permissions tool, but unfortunately, what the permissions and their level's actually do are not clear for this view. It generally takes some time for an admin understand what each permission does and the functions it gives (e.g., there are multiple new features given to employees who have a…

Please list the fields in netsuite and in openair that you're trying to map to - also define whether they are custom or not.