3954732 Newbie

Hi Chad, I can confirm that the unsubscribe footer is currently not customizable. If you need it to be customizable, please go ahead and vote for the enhancement #180802. Vladimir Tucnik NetSuite Product Team

Hello George, in addition to the above you might also want to take a look at the "Campaign Response Count" fields in the Contact and/or Customer based saved searches. Vladimir

Hello, if you want to find out which addresses failed on a marketing campaign, create a saved search on a customer record (or any other entity type as needed) and in the search filter use campaign response fields > Response Details and campaign response fields > Campaign ID to define records with addresses which bounced.…

Hello, the merging of duplicate records in SuiteScript is possible since 2013.1. Please refer to SuiteScript "Job Manager API" in NetSuite help for more details and examples. Vladimir Tucnik NetSuite Product Team

Hello j_l_schwirtz , unfortunately, this is by design. Due to security reasons, it is not possible to access custom fields in a sales rep record context.

WYSIWYG editor should not use DIVs for block positioning. DIVs are used for text alignment only, which should be just fine. Could you please be more specific and provide some piece of the template code generated by the editor if possible?

Hello, there is a defect 311347 for this problem. Currently there is no known workaround for this problem. Please go ahead and have NetSuite technical support file a support case for you attaching it to the defect - this way you will be notified as soon as the defect is fixed.

Hello, we have tried to reproduce the problem using the template HTML code you provided. Unfortunately, we are unable to reproduce it. When comparing the alignment in Outlook, Thunderbird and in the WYSIWYG editor, the text alignment is the same on all three places. And as I said, WYSIWYG editor does not use DIVs to…

Hello, You can easily switch off this feature by disabling checkbox in Setup > Company > Enable Features > CRM > Capture Email Replies. Please note that by disabling this feature, your e-mail communication will not be automatically tracked by NetSuite. Vladimir Tucnik NetSuite Product Team

Hello, below is a summary of hard bounce tracking feature from 14.1: - System automatically tracks history of hard bounces for an e-mail address - Hard bounces are tracked based on recent bulk email sent - System warns user if he is trying to send email/campaign to an email address which previously bounced - User has…

Hello Paul, using "bounced" response is not a good way how to unsubscribe recipients due to saved search limitation (see enhancement 254614). But starting with version 2014.1 you will have the possibility to automatically (and correctly) unsubscribe email addresses which previously hard bounced. Out of office replies…

Hello, upsell items are recomputed once a day for small account or once a week for larger accounts (https://system.netsuite.com/help/helpcenter/en_US/Output/Help/MarketingSalesForceAutomationPartners/Marketing/LimitsonUpsellManagerData.html?NS_VER=2013.1.0). Can you see any upsell items in Customer > Sales > Upsell?…

Hello, if the duplicate resolution status page takes too much time to load (even without any time filter), it looks like a defect. The page should be displayed quickly, without any significant waiting. Could you please file a support case so that we can look into it? Thank you very much for your assistance. Vladimir Tucnik…

Hello, the permissions for duplicate support case resolution will be fixed in 2014.1 version of NetSuite - starting from this version it will not be necessary to assign user a full permission to be able to merge duplicate support cases. Vladimir Tucnik NetSuite Product Team

Hello, merging of duplicate support cases was released in NetSuite version 2013.2. Simply navigate to the duplicate case record which you'd like to be merged into the master record and there is a "Merge" button located on the top of the page. Click on it and then specify the master record. After you confirm your selection,…

I have tested this and the default value for Helpdesk field is "checked" when using the helpdesk form. If the system does not behave this way for you, it could be a defect, so in that case please file a support ticket with appropriate repro steps.

Hello, actually, there is a way how you can create internal help desk case through standard access (no need to go to Employee center). After enabling "Help desk" under Setup > Company > Enable Features > CRM, there's a new support case entry form called "Standard Help Desk Form" available. Users can then choose this form…

Hello, our QA is currently investigating the problem you described and we will get back to you shortly once we know more. Vladimir Tucnik NetSuite product team

Here's another one for the pile of fixes on this (thanks for the above info for how to actually merge records again!) Why, oh why, do cross-subsidiary records show as potential duplicates when you can't merge them anyway? Someone shops at 2 of our stores and they are potential duplicates? Silly. Thank you for your…

That enhancement number does not exist, as far as I can tell. Please provide additional hints so I can find and vote. Thanks This enhancement is tracked as #247213.

Hello, We are really sorry for the inconvenience that the duplicate merge changes caused many of you. We heard your complaints and have been diligently working to make improvements to address them. Last Thursday (3/8) we released some improvements that we hope you will find helpful. We are continuing to make improvements…

Hello, you don't have to manually remove access for the duplicates. The only thing you need to do is to change a system preference value under Setup > Company > Duplicate Detection > Other Preferences > Resolve duplicates with conflicting login access. Vladimir Tucnik NetSuite Product Team

Hello, support for the case record in scriptable email templates was added into 2014.1 release of NetSuite (case record was previously available only in system templates which are not accessible through SuiteScript). To be able to access the data you need, “Advanced PDF/HTML (Beta) Templates” feature must be enabled and…