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Forget account on BI with IP/VPN enabled POD

User_XFZZR
Rank 1 - Community Starter
Organization Name
Intel Corporation
Description
This was already addressed via Idea # 89343f1817 and KM Doc 2635720.1
The self service was delivered, but this is not working on POD's that are IP whitelisted/VPN enabled.
We need a solution for this to work under this scenario. Can it be an ER to provide a solution for the same.
Use Case and Business Need
Self service would help to get the issue fixed by customer themselves and not to get delayed for a simple run that would be completed within 5 mins. Business cant wait until Oracle Support addresses this via SR
Original Idea Number: fbc04b6faa
1