Agent Tracking/Reporting/Log in OTBI

Ruthie

This feature would be very helpful

Louise Proctor-67515

Agreed, this feature would bring so much benefit as we too have a requirement to capture

James Seller

This would be very useful feature for better monitoring/tracking of agents.

Barry Stamp

This would be useful as this is a requirement that we also need.

User_SYWKY

This is much needed to better understand and troubleshoot when an agent fails.

User_VX7QK

try implement/call the webservice End Point - https://<<your host name>>/analytics-ws/saw.dll?SoapImpl=ibotService

Below screen shot shows all Service End Points in the https://<<your host name>>/analytics-ws/saw.dll/wsdl/v12

and also all the SOAP requests - we can make in IBotService.

Note: All SOAP requests - need a sessionID. so any of these below Service End Point implements should precede by

SAWSessionService - Logon (soap request) to get the SessionID

User_SYWKY

This is much needed to better understand and troubleshoot when an agent fails.

Volodymyr Faranosov

Much needed!

Phil Leu

Echo the comments above that this is a needed feature. End users receive reports via Agents for which we have no idea who created the original Agent years ago. It would be helpful to have a report to tell us who the Agent owners are instead of having to log SRs.