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Adobe acrobat pdf output issue after downloading pdf from report history

Charan Kumar Reddy Lingala

I am able to see the pdf outputs in Adobe Acrobat when I executed the report from report analytics screen by using view report option after exporting into pdf output. However the same report I have executed with Schedule option and then downloaded the report pdf output from Report history, when I opened pdf output in adobe acrobat it is showing blank page but same pdf output I can able to see in edge browser.

can you please help me on this.

Thanks & Regards

charan

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MandeepGupta

Hi Charan,

Welcome to Oracle Analytics community.

If you are able to see the correct output in edge, it might be an adobe issue. Can you try reinstalling Adobe?

https://community.adobe.com/t5/acrobat-discussions/pdf-pages-appear-blank/td-p/10344648

Thanks.

Charan Kumar Reddy Lingala

Hi @MandeepGupta

Thanks for your help.

yes correct able to see the correct output in edge, but I am able see other pdf in adobe. cross checked with other peoples they are also not able see output for few pdf in adobe, able to see pdf in edge.

Thanks

Charan

MandeepGupta

https://community.oracle.com/products/oracleanalytics/discussion/comment/66588#Comment_66588

That is strange. Can you try uninstalling adobe once if possible?

Thanks.

Charan Kumar Reddy Lingala

Hi @MandeepGupta

Tried uninstall and install again still same issue.

Thanks

Riyaz Ali-Oracle

Check PDF Compatibility Settings

Some scheduled reports generate PDFs in a format that Adobe Acrobat may not fully support.
Try opening the PDF in Adobe Acrobat Reader and go to File > Properties to check the PDF version.
If it's an older or unsupported format, try converting it to a newer version using Adobe Acrobat Pro.

2. Verify Font Embedding

If the report contains custom fonts, they may not be embedded correctly in the scheduled output.
Open the PDF in Adobe Acrobat, go to File > Properties > Fonts, and check if fonts are embedded.
If fonts are missing, try modifying the BI Publisher template to ensure fonts are embedded.

3. Check Report Layout & Page Breaks

Sometimes, scheduled reports apply different page break settings compared to manually executed reports.
If the report is blank, try adjusting page break settings in the RTF or PDF template.

4. Test with Different PDF Viewers

If the PDF works in Edge but not in Adobe Acrobat, try opening it in another viewer like Foxit Reader or Preview (Mac).
If it works elsewhere, the issue may be specific to Adobe Acrobat's rendering.

5. Regenerate the Report with Different Output Settings

Try running the scheduled report with different output formats (e.g., PDF/A or PDF/X).
If possible, modify the BI Publisher settings to ensure compatibility.

User_1P779

Hi @Riyaz Ali-Oracle

Fonts are embedded

2.Tested with Different PDF Viewers

3.Regenerated the Report with Different Output Settings

Thanks

Riyaz Ali-Oracle

Check the below:

Check PDF Rendering Mode in Adobe Acrobat

Open Adobe Acrobat and go to Edit > Preferences > Page Display.
Enable "Use Overprint Preview" and set "Rendering Mode" to High Quality".

2. Verify Compression Settings

If the scheduled report applies high compression, some elements may not display properly in Acrobat.
Try reducing image compression or disabling optimization in BI Publisher settings.

3. Test with a Different PDF Export Option

If using PDF 1.7, switch to PDF 1.5 to check compatibility.
Some older Acrobat versions might struggle with newer PDF formats.

4. Check Adobe Reader Version & Updates

Ensure you're using the latest Adobe Acrobat Reader.
Sometimes outdated versions fail to process scheduled reports properly.

Charan Kumar Reddy Lingala

Hi @Riyaz Ali-Oracle

1.what can i select in Use Overprint Preview, I am able to find below options

can you please help me where these values are set "Rendering Mode" to High Quality".

2.Give me navigations for optimization in BI Publisher settings.
3.where can i check PDF 1.7 & 1.5 to check compatibility.
4.can you please ping me Adobe Reader latest Version link.

Gaurav Bharadwaj-Oracle

Hi @Charan Kumar Reddy Lingala
If the PDF doesn't contain any sensitive data can you try uploading the PDF here so we can open and see how it looks on our end.

Thanks.