Empowering Oracle Analytics Users through Support – Siva Harinath, GVP, Oracle Analytics

Daniel C Mohan-Oracle

Siva Harinath (GVP, Software Development Analytics Service Excellence, Oracle Analytics) explains that the Oracle Analytics Community serves as a vital hub primarily designed to help users resolve their queries and get expert support. It functions as a place for all users of Oracle Analytics products to interact with each other, engage directly with the product team for various feature requests, and learn about both current and upcoming features. Users can also search in the community to get their answersHere are the key players and mechanisms within the community dedicated to resolving customer queries:

1. Support Ambassadors: These subject matter experts are part of Siva's team. They monitor the community daily to ensure quick answers for questions posted by customers or partners.
2. ACE Directors: They are passionate, raving fans of the product, and they volunteer their time to evangelize on Oracle Analytics products, greatly enriching the community's knowledge base.
3. Service Requests (SRs): For more complicated or confidential needs, customers or partners can file unique SRs on behalf of customers.
4. Support Engineers: They handle SRs by providing documentation links, having a call with the customer to guide them, or coordinating with the product team to mitigate an issue for the customer

This integrated system ensures efficient support. Fast community answers and detailed SR handling often help speed up feature delivery for hundreds of customers when common requests emerge. The Oracle Analytics Community is clearly a powerful resource for solving your challenges.

Watch the full video below to learn more.

https://www.youtube.com/embed/OqD-l8pkUs0

Benjamin Arnulf-Oracle

Nice to watch the video of Siva on the community!