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Oracle analytic warehouse semantic model merge to main sandbox in queued status

it has been in queued state for the last 30 minutes and it's preventing me from either creating a new sandbox or publish main sandbox, is there any solution to this?
Answers
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@User_5LCG9 - Welcome to the Oracle Analytics Community!
This issue may occur if another activity (such as an FDI upgrade) is currently in progress.
- If you’re sure no such activity is running, please create a Service Request with Oracle Support. Our team will review and help resolve it.
Thank you for being part of the community!
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this problem has been fixed when I checked it today, but the customization I published are still not visible in oracle analytic, do you have any idea how I can fix that?
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