Oracle Analytics and AI

Shivakumar

Hi Team

We are calling BI report using SOAP service but getting below error.

<reason>CASDK-0033: Received a SOAP fault while invoking endpoint target: This indicates a processing exception on the service endpoint side. Please check service side logs to further diagnose the problem &lt;![CDATA[ Fault Code : env:Receiver Fault Reason : java.lang.RuntimeException: Failed to retrieve data from Presentation ServerCould not connect to OBI Presentation Service ]]&gt; :Application Error</reason>

Thank you

Shiva

Rajasekhar Bandaru-Oracle

Hi Shiva,

Log into BI application with the same user and check user can access BI application without any issue at the same time when issue occured. If it works fine then

Please check whether any other integrations are scheduled/invoked with the same user account and verify any integrations calls are getting invoked with wrong credentials multiple times. As per the architecture, if 5 invalid login attempts then weblogic server will lock the user account for 30 minutes. Refer to the given documentation link

KB155709 SOAP & BI Publisher User Account Getting Locked Randomly

If required, please invoke the webs ervice with a different user account and verify the results.