This post shares Fusion CX Analytics sample content as part of Oracle Fusion Data Intelligence (FDI), a family of prebuilt, cloud-native analytics applications for Oracle Fusion Cloud Applications. These sample artifacts are intended to demonstrate potential use cases, accelerate implementation efforts, and provide examples of how customers can extend and customize FDI content to meet their business needs. To explore additional reusable sample content, visit the FDI Library.
Content Description
Account 360 brings together nine purpose-built visualisations that span every stage of the customer journey, marketing, sales, subscription, fulfilment, and service. This gives teams a full-picture view of account health without toggling between disconnected reports. The dashboard surfaces critical leading indicators like qualified lead channels and open pipeline by product alongside lagging indicators such as won and lost revenue, bookings, and MRR trends, enabling teams to connect cause and effect across the entire revenue engine. Subscription-specific metrics such as New Active MRR, Expansion MRR, Contraction MRR, and Absolute MRR Churn provide the recurring revenue lens that modern businesses need to track growth quality, not just deal volume. Cancellation and return trends, paired with customer service request status, close the loop by surfacing post-sale signals that can directly inform retention strategy and customer success prioritisation.
Application
Fusion CX Analytics
Content Type
Workbook
Target Persona
- Account Executive or Account Management
- Sales Operations
- Sales Manager
- Customer Success Manager
- Sales Leadership
- Marketing Manager
Subject Areas / Functional Areas
- CX - Leads (Sales Pipeline)
- CX - Opportunity Activity (Sales Pipeline)
- CX - Opportunity Revenue Line (Sales Pipeline)
- CX - Opportunity Quote Line (Sales CPQ Integrated Analytics)
- CX - Subscription Historical Trend (Subscription Management Analytics)
- CX - Service Request (B2B Service Analytics)
- SCM - Sales Orders (Order Management)
- Financials - AR Revenue (Accounts Receivable)
- Financials - AR Transactions (Accounts Receivable)
Business Use-case / Questions
This workbook helps answer:
- Which lead channels are driving the most qualified pipeline?
- Which products carry the highest open pipeline risk?
- Are we winning or losing more revenue over time?
- Why do won deals have higher activity rates than lost ones?
- Is MRR growth coming from new logos or existing account expansion?
- What's driving contraction MRR and churn?
- Is there a correlation between return spikes and MRR decline?
- Which accounts have unresolved SRs alongside falling MRR?
- Are bookings, invoices, and revenue tracking together — or diverging?
Best Practices
- The layout follows the natural customer journey — leads → pipeline → won/lost → activity → product revenue → MRR → fulfilment → bookings → service. Reading left to right and top to bottom helps you trace account health as a connected story, not isolated metrics.
- All nine charts respond to the Sold-to Customer filter. Always set this filter first when reviewing a specific account so every panel reflects a consistent, accurate picture of that customer
This dashboard will help in -
- Eliminating blind spots across teams
- Early churn detection
- Smarter pipeline priortisation
- Order-to-cash visibility
- Subscription revenue governance
- QBR & Executive Review ready
We’d love to get your feedback and business use cases to help build a more sample FDI content.
