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Special characters to be supported in BI rtf/Etext Template-Replace command

Organization Name: Securitas Security Services USA
Description (Required): Special Characters in replace command are not recognized by rtf template currently.
Example: ( ‘ ) and ( ’ )
Use Case and Business Need (Required): Vendor system uses ASCII/ISO to process the data. File sent over to Vendor is in UTF-8 and Vendor converts the file from UTF-8 to ASCII/ISO to process in their system. ASCII/ISO does not support certain special characters, hence garbage value is replaced in the place of special character.
Enhancement Request / Service Request: SR 3-29918521401
Comments
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would be helpful!
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