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BI Publisher download PDF on chrome is loading.html

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Ulises Gutierrez-Guel
Ulises Gutierrez-Guel Rank 2 - Community Beginner
edited September 14 in Oracle Analytics Publisher

Summary

When trying to download any report the name is xdo and it downloads as loading.html

Content

Hello Everyone,

I am trying to download a report in .pdf format but the filename is "xdo" and then downloaded as loading.html. Attached is a screenshot, but this happens only in the chrome browser and not in Firefox? But the problem does not happen with any other pdf i download.

 

Thank you,

Ulises Gutierrez

Version

Oracle Business Intelligence Publisher 12.2.1.1.0

Tagged:

Answers

  • Richard Jacobs
    Richard Jacobs Rank 2 - Community Beginner

    Are you using pre-view mode?  If so turn this off using

    Chrome => Settings => Content settings => PDF documents => Enable 'Download PDF files instead of automatically opening them in Chrome'

     

  • Ulises Gutierrez-Guel
    Ulises Gutierrez-Guel Rank 2 - Community Beginner

    Thank you Richard but now the PDF is not viewable and displays a dark screen with Xdo? 

     

  • Richard Jacobs
    Richard Jacobs Rank 2 - Community Beginner

    What are you viewing it with?  What error do you get.  I cannot read the SNAG files you keep referencing.  Have you tried renaming the file to .pdf so Adobe knows what it is?

  • Ulises Gutierrez-Guel
    Ulises Gutierrez-Guel Rank 2 - Community Beginner

    I am sorry I did not know you could not see it I went ahead and attached a JPG, I want to able to preview the pdf along with downloading it as a pdf. Is this possible?

    2020-06-01_13-49-59.jpg

  • Richard Jacobs
    Richard Jacobs Rank 2 - Community Beginner

    As I understand it from this support note, it is an issue with the Chrome PDF plugin and therefore not possible.

  • Ulises Gutierrez-Guel
    Ulises Gutierrez-Guel Rank 2 - Community Beginner

    Ok thank you so much for your help I will mark your answer and let my end-user know.

  • Mohit Maheshwari
    Mohit Maheshwari Rank 1 - Community Starter

    Hi,

    I am also getting this error and not able to download file in PDF (Instead of download/save it in PDF format it opens a window and allow it to save in HTML format).

    And When we tried this setting (Chrome => Settings => Content settings => PDF documents => Enable 'Download PDF files instead of automatically opening them in Chrome') then my report is not opened and showing error message like "This content is blocked. Contact the site owner to fix the issue."


    Thanks,

    Mohit Maheshwari

  • GoSaaS
    GoSaaS Rank 3 - Community Apprentice

    anyone find a solution to this?

  • Sandeep S. Chauhan-Oracle
    Sandeep S. Chauhan-Oracle Rank 5 - Community Champion

    Hi @GoSaaS , You might be unable to download Publisher reports as PDF in Chrome browsers due to the way that the PDF plug-in handles embedded content in iframes, refer below documentation for the same -

    https://docs.oracle.com/en/cloud/paas/analytics-cloud/acubi/faqs-publish-data.html