Hi, As a contractor I worked for multiple companies over time and sometimes at the same time. So my oracle.com / cloud customer connect account is registered with my own email rather than the email of the company I currently worked for. That way my history / points etc moves with me. Originally I had used a different email. I did do a process you can go through to get the email of your existing account changed but you may have to pause for a few day because it will go to oracle for approval again like when you first registered. But you keep the account. BTW If I need to raise service requests then I ask the admin of the support identifier of the client to approve my registration request to sign into support.oracle.com because that one is linked to licences of products purchased.