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Agent Tracking/Reporting/Log in OTBI
Comments
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This feature would be very helpful
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Agreed, this feature would bring so much benefit as we too have a requirement to capture
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This would be very useful feature for better monitoring/tracking of agents.
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This would be useful as this is a requirement that we also need.
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This is much needed to better understand and troubleshoot when an agent fails.
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try implement/call the webservice End Point - https://<<your host name>>/analytics-ws/saw.dll?SoapImpl=ibotService
Below screen shot shows all Service End Points in the https://<<your host name>>/analytics-ws/saw.dll/wsdl/v12
and also all the SOAP requests - we can make in IBotService.
Note: All SOAP requests - need a sessionID. so any of these below Service End Point implements should precede by
SAWSessionService - Logon (soap request) to get the SessionID
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This is much needed to better understand and troubleshoot when an agent fails.
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Much needed!
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Echo the comments above that this is a needed feature. End users receive reports via Agents for which we have no idea who created the original Agent years ago. It would be helpful to have a report to tell us who the Agent owners are instead of having to log SRs.
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AT UBS, we absolutely need this idea to be delivered.
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