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Prolonged BI Publisher System Downtime
Hello Oracle Community,
We are experiencing a persistent issue with Oracle BI Publisher that is significantly impacting our operations. Here are the details:
- Issue: We Can't login with the correct users credentials.
We always getting This message (Invalid username or password)
Answers
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Hi @User_L6L9C ,
Can you confirm that your users are actually stored in the Default domain?
Do you have any other identity domain? Have you already tried selecting it to login?
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Speak to your cloud tenancy administrator and ask them to look into their users and credentials.
You aren't having an issue with Publisher, you are not even in Publisher: you are not being able to authenticate with your cloud credentials.
If your tenancy administrators says everything is configured correctly, then tell them to raise a SR with cloud support.
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Gents,
Users' credentials are successfully authenticated, and it's are receiving the access token from the backend (Found in the Browser Dev Mode) . However, the issue persists, and it is affecting all users, not just me.
We have done comprehensive troubleshooting, including multiple password resets.
It is disappointing that there is no real-time support available via live chat to address the issue or provide remote assistance to identify the root cause.
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This is a community forum, not meant to provide real-time support.
Oracle official support is available at https://support.oracle.com/ , where you can raise a SR to get official support from Oracle.
Right now, here in the forum, all you posted is a Oracle Cloud login screen with an authentication error, and that's why all the replies points towards an Oracle Cloud login issue.
If you have more details (you talk about a backend providing an access token), you should provide the details of your environment: product name (just to be sure), version, how it is configured (you talk about an authentication backend system) etc.
But again, this is a community forum: some Oracle employees and mostly normal people (not working for Oracle) like you and me, trying to help each other when/how we can.
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Mr. Gianni
Thanks for your professional reply, i'm fully aware that this is a community, i didn't mean to blame anyone here, i'm just sharing my concerns and disappointment from the support, maybe to get more help from the esteemed members here like you and Mr. Federico, Maybe you have better ways or techniques to get in touch with Oracle support so you could advise.
But indeed i truly appreciate the time and efforts for looking into my concern, and please if you have any idea about the way of getting the utmost support please let me know.Much Obliged …
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As said earlier, there is only one official Oracle Support:
You go on that website, authenticate, and then from there you can create a Service Request (SR). The SR asks you a number of questions, to provide Oracle with enough details to start working on your request. And then you interact with the support people via the SR. It's generally done via the web page, but if you escalate your SR you can also get a Zoom call to share screen and go through steps or a phone call etc. It all depends on your case.
But everything start by creating a SR: that's a confidential channel between you and Oracle, where you can safely share any kind of information required, log files and other private information you can't publish in a public forum like this one.
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