Prolonged BI Publisher System Downtime

Question

Hello Oracle Community,

We are experiencing a persistent issue with Oracle BI Publisher that is significantly impacting our operations. Here are the details:

* Issue: We Can't login with the correct users credentials.

We always getting This message (Invalid username or password)

Gianni Ceresa · Answer

As said earlier, there is only one official Oracle Support:

https://support.oracle.com/

You go on that website, authenticate, and then from there you can create a Service Request (SR). The SR asks you a number of questions, to provide Oracle with enough details to start working on your request. And then you interact with the support people via the SR. It's generally done via the web page, but if you escalate your SR you can also get a Zoom call to share screen and go through steps or a phone call etc. It all depends on your case.

But everything start by creating a SR: that's a confidential channel between you and Oracle, where you can safely share any kind of information required, log files and other private information you can't publish in a public forum like this one.

User_L6L9C · Answer

Mr. Gianni

Thanks for your professional reply, i'm fully aware that this is a community, i didn't mean to blame anyone here, i'm just sharing my concerns and disappointment from the support, maybe to get more help from the esteemed members here like you and Mr. Federico, Maybe you have better ways or techniques to get in touch with Oracle support so you could advise.

But indeed i truly appreciate the time and efforts for looking into my concern, and please if you have any idea about the way of getting the utmost support please let me know.

Much Obliged …

Gianni Ceresa · Answer

@User_L6L9C ,

This is a community forum, not meant to provide real-time support.

Oracle official support is available at  https://support.oracle.com/ , where you can raise a SR to get official support from Oracle.

Right now, here in the forum, all you posted is a Oracle Cloud login screen with an authentication error, and that's why all the replies points towards an Oracle Cloud login issue.

If you have more details (you talk about a backend providing an access token), you should provide the details of your environment: product name (just to be sure), version, how it is configured (you talk about an authentication backend system) etc.

But again, this is a community forum: some Oracle employees and mostly normal people (not working for Oracle) like you and me, trying to help each other when/how we can.