Error Received Installing BI Publisher

Question

I am currently trying to install BI Publisher on my laptop. I have MSO 365 32-bit and am on Windows 11 Enterpise, 64bit. When trying to install I'm getting an error that states "Set Word2007 flg failed".

Has anyone experienced this before? I've read some articles where it was suggested to install the 64 bit version despite the Word 32 bit version, however, the errors being received alongside that recommendation are different.

Appreciate any guidance you may have!

Bhaskar Konar · Answer

Hi @Becky Mixon,

I had similar issue and finally I was able to install using the 64 bit version.

Please find below few steps that are important.

* If you have already installed 32 Bit and trying to install 64 Bit on top of that. Please make sure all the components related to 32 Bit are uninstalled first, completely.
* You must have admin rights in your PC / Laptop.

Hope this help.

Cheers,

Kevin M-Oracle · Answer

If Office is32 bit, winword.exe will be under Program Files (x86).

If that is correct, then make sure JRE 1.8 32-bit is installed,  use the 7.6 Analytics Publisher Desktop for Office 32-bit.

Rgds,

Kevin