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Can the FDI LLM Model be Extended?

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Hello Gurus, I am working on a project where the customer is very excited about the AI/LLM model. They would like to understand though if we will be able to extend the model with new questions/use cases.

Is it possible to do that? I found a presentation from Openworld that seems to indicate that Zoom has done it or is doing it.

Can anyone confirm?

Thank you in advance.

Andre

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