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HRHD Analytics - Case Management

SameerJain

Hi,

We have a customer who is implementing HR Help Desk module, and also has the FDI platform with HCM Analytics licences.

While the analytics for HR Help Desk - Service Requests are available, there are no corresponding analytics available to report on the Case Management feature available in the module. This presents a significant challenge to the overall reporting, especially where case management metrics is an important aspect of the overall HR Service Delivery function within a business.