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Benefits - Enrollment Real Time - Dependent Data Not Coming In

JA1

We have a basic report that is supposed to bring in Employee and Dependent data into a report and now the report is not reporting on Dependent Data anymore. Either none is appearing or missing. Did something happen to this Subject Area?

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Accepted answers

Aditya Jadhav

Hi @Varun_Vickraman

Oracle has confirmed its a bug and their development team is still working on providing solution.

I have raised question in CCC and there too i got response from one of the oracle person.

https://community.oracle.com/customerconnect/discussion/877098/not-able-to-fetch-dependents-details-using-benefits-enrollments-real-time-subject-area/p1

Thanks,

Aditya

All comments

JA1

Hi @Aditya Jadhav

Yes, an Oracle SR has been submitted for this issue.

Thanks!

Aditya Jadhav

Hi @JA1

Do let us know on the Oracle respone here.

Thanks,

Aditya

Varun_Vickraman

Hi @Aditya Jadhav ,

Attached is the issued SQL in 25A.

issued sql.txt

Aditya Jadhav

Hi @Varun_Vickraman

Thank you for sharing the issued sql of 25A. Will have a look at it.

Regards,

Aditya

Varun_Vickraman

Hi @Aditya Jadhav & @JA1 ,

Do you happen to have any updates from Oracle or workaround?

Aditya Jadhav

Hi @Varun_Vickraman

Oracle has confirmed its a bug and their development team is still working on providing solution.

I have raised question in CCC and there too i got response from one of the oracle person.

https://community.oracle.com/customerconnect/discussion/877098/not-able-to-fetch-dependents-details-using-benefits-enrollments-real-time-subject-area/p1

Thanks,

Aditya

MarleneRay

Hi @JA1 - we are also experiencing the same issue. Basic report. Worked fine on 25A. Stopped working with 25B. Have you made any progress on this?

Did you log an SR?

Thanks,

Marlene

JA1

Hi @MarleneRay ,

Like @Aditya Jadhav mentioned, we did receive a confirmation from Oracle that it is a bug and they are working on it.

Sravya Ch

Hi All,

I have created a fast formula of type - Default Enrollment.

When child turns 26, he loses eligibility and Option should get to 'Employee + Spouse'.

It is working as expected by am unable to view the dependents data in the front end.

Can anyone please let me know why the spouse name is not getting displayed. Is it due to the FF or the configuration?

Please find the screenshot for your reference.

Thank you in advance

Pijush Biswas

Hi,

I am also facing the same issue. The subject area is not fetching the dependent details.