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For 'Humanoid Avatar + AI Agent' (to replace Call Center Operator), what kind of security required?

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User_T4H93
User_T4H93 Rank 1 - Community Starter
in Oracle Business Intelligence Applications

Now many parties are developing the 'Humanoid Avatar + AI Agent' in order to replace Call Center Operators.

In this case, the Security issue will be a large concern.

How can we protect our system?

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  • Gianni Ceresa
    Gianni Ceresa Mod

    Hi @User_T4H93 ,

    Welcome to the Oracle Analytics community and forum.

    I suspect you are in the wrong forum, what product are you using (a full name, and a version would help)?

  • User_T4H93
    User_T4H93 Rank 1 - Community Starter

    Thank you very much for your comment/advise.

    We are looking for any ideal platform for such AI Agent.

    'Oracle AI Agent Studio for Fusion Cloud Applications' looks one of good choices.

    However, some of parties still prefer the On Premise or the Hybrid (Cloud + On Premise) solution.

    The platform should be easily connected with other Third-party solutions/applications and may be flexible for customization (in case of need).

    And, of course, the platform should be well-protected by powerful and effective Security solutions.