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For 'Humanoid Avatar + AI Agent' (to replace Call Center Operator), what kind of security required?

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User_T4H93
User_T4H93 Rank 1 - Community Starter
in Oracle Business Intelligence Applications

Now many parties are developing the 'Humanoid Avatar + AI Agent' in order to replace Call Center Operators.

In this case, the Security issue will be a large concern.

How can we protect our system?

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  • Gianni Ceresa
    Gianni Ceresa Mod

    Hi @User_T4H93 ,

    Welcome to the Oracle Analytics community and forum.

    I suspect you are in the wrong forum, what product are you using (a full name, and a version would help)?

  • User_T4H93
    User_T4H93 Rank 1 - Community Starter

    Thank you very much for your comment/advise.

    We are looking for any ideal platform for such AI Agent.

    'Oracle AI Agent Studio for Fusion Cloud Applications' looks one of good choices.

    However, some of parties still prefer the On Premise or the Hybrid (Cloud + On Premise) solution.

    The platform should be easily connected with other Third-party solutions/applications and may be flexible for customization (in case of need).

    And, of course, the platform should be well-protected by powerful and effective Security solutions.

  • Gianni Ceresa
    Gianni Ceresa Mod

    I'm now quite sure you are in the wrong forum.

    Oracle AI Agent Studio is a Fusion product, covered in a separate forum: https://community.oracle.com/customerconnect

    Doesn't look like you are using an Oracle Analytics product. In that other forum there are also categories dedicated to Digital assistants and chatbots linked with Fusion products.

    Lastly, for the generic OCI AI products and offering, the forum that is supposed to cover them all is https://forums.oracle.com/ords/apexds/domain/dev-community/category/ai-services

  • User_T4H93
    User_T4H93 Rank 1 - Community Starter

    Thank you very much for your precious advice.

    I will try the 'Cloud Customer Connect'.

    As my question reaches to a lot of various security issues, it is not easy to find the proper forum.

  • Gianni Ceresa
    Gianni Ceresa Mod

    I fully understand that it is quite a challenge to find the right place, mostly when the question covers various aspects, that could in theory be spread across various forums.

    I believe starting from the Cloud Customer Connect should be the one being the main place to cover your question, and maybe from there you will then have specific questions about precise aspects that could be posted in the other various forum, but overall the Cloud Customer Connect sounds like the one covering the larger part of your question.