Oracle BI | Receive error message after 10 minutes when opening the report

Question

for a particular report, when some users click on the link, the new tab opens but after about 10 minutes of loading the system returns

Rosita Santosuosso · Answer

hi @RVohra,

* custom BI Publisher report 
* Excel
* always fail after about 10 minutes for a specific user
* the report run interactively from Fusion, from a custom daskboard
* I don't know why the user never opened this report due to the issue you're experiencing.

Thanks

Regards

Rosita

RVohra · Answer

@Rosita Santosuosso , Welcome to the Oracle AI and Analytics community!

To help narrow down the cause, could you answer these?

* Is this a custom BI Publisher report or a seeded Oracle report?
* What is the output format (Excel, PDF, CSV, XML)?
* Does the report always fail after about 10 minutes, or is the timing inconsistent?
* Is this report run interactively from Fusion, or is it a scheduled job?
* Approximately how many rows does the report return?