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Stuck at Configuration Details when installing Enterprise Manager 12c linux
user12169148
Member Posts: 6
Hi all
I need a help with installations of Enterprise manager 12c. Usually it is a straight forward installtion. But this time, i encounter this error :
ERROR:SQLException null Resultset
Unable to connect to the database and validate whether it is a supported database due to one of the following reasons:
(1) Incorrect credentials
(2) Listener may be down
(3) Database may be down
Check the credentials ,the status of the listener and the database and retry.
I am sure I put in the correct username/password, port number and host name, I could connect by TOAD and sqlplus from my desktop with no problem. but the installer tells me that incorrect credentials were given. I really could not understand where the problem could be.
Any help or directions are greatly appreciated.
Yong
I need a help with installations of Enterprise manager 12c. Usually it is a straight forward installtion. But this time, i encounter this error :
ERROR:SQLException null Resultset
Unable to connect to the database and validate whether it is a supported database due to one of the following reasons:
(1) Incorrect credentials
(2) Listener may be down
(3) Database may be down
Check the credentials ,the status of the listener and the database and retry.
I am sure I put in the correct username/password, port number and host name, I could connect by TOAD and sqlplus from my desktop with no problem. but the installer tells me that incorrect credentials were given. I really could not understand where the problem could be.
Any help or directions are greatly appreciated.
Yong
Tagged:
Answers
-
Just curious if there is an SR filed on this with Support. That will help us track this issue and have area owners follow up with you.
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No. Do I have to? I just thought this is not that severe to bother oracle support. I thought some dbas on this forum could help. I even downloaded another copy from website and reinstall it and it returned the same error. Looks like the software can not parse the password correctly. Don't if any other dbas encounter such weired behavior.
Thanks. -
Yes, you need to open an SR for this issue. There meddage that you are getting in the EM install is generic and we need to gather more details to tell you the exact cause. Can you check the listener.ora file of the DB have hostname correctly mentioned? pass me the SR number
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Thanks, Akanksha,
I have opened a case with oracle support, the tar number is 3-6049403481.
Yong -
Thanks, i will followup with support and update the SR
-
Hi Akanksha,
After dropping SYSMAN user in the database, the installation went successfully.
Thanks very much for your facilitation in resolving the issue.
Regards.
Yong
This discussion has been closed.