Use of CEP in Contact Canter

986095

Hi,

I am building a Contact Center, where users will report their complaints using mail and social media (Facebook, Twitter etc.).

If many users are reporting similar problems (like a particular ATM not working/not having cash), I want those problems to be treated as one.

I understand that I will have to use CEP for that, but I am not able to understand how it will be used.

Please give me some pointers.

Regards

Nitin

Junger He-Oracle

Hi Nitin,

Perhaps the following docs is helpful:
http://docs.oracle.com/cd/E23943_01/doc.1111/e14476/toc.htm.

A quick answer is:
1) OEP is an application server
2) An OEP application, which is a OSGI bundle, is comprised of Inbound Adapter, Event Channel, Processor, User Bean / Outbound Adapter
3) The business logic is usually implemented in processor's CQL queries.

Regards
Junger