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Topic Suggestion for Architecture Call - Obamacare

user10210407
user10210407 Member Posts: 63
edited Dec 19, 2013 12:23PM in Identity Architect

I would like to suggest that we have Oracle do a presentation on the lessons learned from the Obamacare rollout and any product enhancements or improvements that Oracle has made to IdM based on that rollout.  I don't know if QSSI is available, but it would be helpful to learn firsthand how the Oracle IdM solution was architected for healthcare.gov, what changes have been made post-rollout, and what enhancements have made their way, or will be making their way, into the products as a result.  Privacy, data security, password reset issues, scalability, high availability, etc., would all be good areas to cover.

Answers

  • FYI, Oracle IdM is getting blamed for a lot of the failures, so it would be good to hear from Oracle and/or the SI to get their perspective and some facts about the situation.

    http://yro.slashdot.org/story/13/12/03/1619224/how-much-is-oracle-to-blame-for-healthcare-it-woes?utm_source=rss1.0mainlinkanon&utm_medium=feed

    How Much Is Oracle To Blame For Healthcare IT Woes?

    http://www.usatoday.com/story/tech/columnist/2013/11/12/oracles-healthcaregov-quandary-president-obama/3485123/

    "Let's start with one of the biggest problems reported so far in the rollout of the health exchange website — bottlenecks that reportedly occurred in the registration process because of communication breakdowns with the Oracle Identity Manager being used to create accounts."

    ----

    I'm sure there is much we can all learn from what happened.  I'm not looking for blame, just valuable lessons learned so we can avoid the same types of problems as we prepare to move to the 11gR2 stack.

  • This is an awesome suggestion, and I am happy to announce that Marc Boroditsky, VP of Product Management at Oracle will join us for a special call on December 19th, at 8:00 am PST.  This will be a great opportunity to hear directly from Oracle product management our perspective on the healthcare.gov website issues.

    This webex and dial-in is below.


     
    Topic: Conversation with Marc Boroditsky, VP of Product Management about Healthcare.gov
    Date: Thursday, December 19, 2013
    Time: 8:00 am, Pacific Standard Time (San Francisco, GMT-08:00)
    Meeting Number: 592 208 239
    Meeting Password: cloudsecurity


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  • Darin_Pendergraft_Oracle
    Darin_Pendergraft_Oracle Member Posts: 79
    edited Dec 19, 2013 12:27PM

    Thanks to everyone that joined the call with Marc Boroditsky this morning.

    Here is a quick summary from my notes and a few follow ups:

    1. 12 of the 15 state exchanges are running Oracle IDM
    2. 50 contractors were involved in Healthcare.gov
    3. October 1 go-live was the first time the system was tested end-to-end
    4. Oracle sent the A-team + top SC's and Amit Jasuja & Thomas Kurian were on daily calls to move things along
    5. Virtual database was moved to 3 Exadata machines, also database config changes and tuning were completed
    6. 39 million "shoppers" have now gone through the system

    Questions and Answers (from my notes):

    Q: What was Oracle's involvement in the state exchanges? Just software?

    A: Oracle Consulting + partner SI's were involved

    Q: State of Oregon is blaming Oracle for problems

    A: That is a complex implementation - top Oracle people are working on this now

    Q: Has there been any partner certification improvement?

    A: Yes - with 11gR2 there has been additional training (SOA, Weblogic, etc) to fill the gaps.  We have over 1000 11gR2 deployments and great momentum

    Q: What architecture changes were made?

    A: database from virtual to hardware appliance (3-Exadata boxes), directory changes, database config and tuning.  Details are here: http://www.hhs.gov/digitalstrategy/blog/2013/10/improving-account-registration-process.html

    Q: Have the implementation best practices docs been updated?

    A: Yes.  Check out the Oracle A-team Chronicles: http://www.ateam-oracle.com/a-team-chronicles/

    Q: Where any new patches created for Healthcare.gov?

    A: No.  But existing patches had to be applied

    Q: Going from a virtual directory to a physical: is that a red flag for OVD?

    A: No - the swap was made to simplify the architecture (there was more discussion on this point, but I didn't catch it all)  OVD is a drop-in that was needed to use the provided OS/Hardware (?)  Bringing in an appliance simplified the switch.

    Q: Were the database appliances Exadata?

    A: Yes

    Q: Were there any adaptor changes?

    A: No

    Follow Ups:

    1. If you are concerned or have questions about your existing architecture, Marc said he would get you in touch with the right people to get you sorted out
    2. If you have specific questions about the Healthcare.gov changes, Marc can get the people on the ground to follow up
    3. Marc is willing to have a 1:1 call with any organization that has additional questions about the Healthcare.gov project and Oracle's part in it
This discussion has been closed.